IT Support Analyst -SSRS

Position title: IT Support Analyst -SSRS

Location: Bengaluru, Karnataka, India

Shift timings: 8.00am to 5.00pm or 12.00pm to 9.00pm IST

Work mode: Hybrid - 3 Days office

Job Description:

Responsibilities:

• Design, develop, and maintain SSRS reports based on business requirements.
• Collaborate with stakeholders to gather reporting needs and translate them into technical specifications.
• Ensure high performance, accuracy, and usability of all reports.
• Conduct regular performance tuning and optimization of reports.
• Own the SSRS report lifecycle, including deployments and version control.
• Provide documentation and training for end-users on accessing and interpreting reports.
• Drive best practices in SSRS development and guide junior team members.
• Monitor, investigate, and resolve incidents related to LIMS and reporting systems.
• Perform root cause analysis and ensure incidents are appropriately tracked and closed.
• Collaborate with support and business teams to prioritize and triage tickets.
• Maintain service levels in accordance with SLAs.
• Identify and analyse recurring issues, offering insights and metrics to inform product improvements.
• Support data migration, maintenance activities and coordinate changes with the development team.

Qualifications

• Educated to degree level or equivalent in Computer Science, Information Systems, or a related field.
• Proven experience in developing and managing SSRS reports.
• Proficiency in SQL and working with relational databases.
• Strong troubleshooting and analytical skills.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to handle multiple priorities independently.

Preferred Qualifications

• Experience with other BI/reporting tools such as Power BI, Tableau, or Crystal Reports.
• Knowledge of data warehousing concepts, data migration and ETL processes.
• Experience with SQL Server Integration Services (SSIS).
• Familiarity with Agile development methodologies.
• Knowledge of B2B integrations and enterprise application ecosystems

Educated to degree level or equivalent in Computer Science, Information Systems, or a related field.