Effect of Brief-tele Support on Attendance at Physiotherapy Sessions

Effect of Brief-tele Support on Attendance at Physiotherapy Sessions for Pelvic Floor Dysfunctions

Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

• a group that gets a telephone call before their invitation letter is sent.
• a group that gets a telephone call after their invitation letter is sent.
• a group that does not receive a telephone call.

The phone call is a brief 5-10 minute call, which will be semi-structured. It will remind the patient of their appointment time, it will outline what the treatment involves and highlight the potential benefits and drawbacks, and allow the patient to ask questions about the treatment.

Study Overview

• Status: Recruiting
• Conditions: Pelvic Floor Dysfunctions
• Intervention / Treatment: Behavioral: Pre-letter telephone call.; Behavioral: Post-letter telephone call

Detailed Description

Aims:

The research aims to assess the impact of a brief telephone call to patients with pelvic floor problems who are on a waiting list for physiotherapy treatment. Non-attendance at sessions currently runs at about 50%, and steps to reduce this would be beneficial to patient health and NHS efficiency.

Participants and Recruitment:

Consecutive patients who have been referred for physiotherapy treatment for pelvic floor dysfunction will be asked if they would like to participate in the study. The initial approach will be made through a letter, which will give information about the study, and will make clear that their treatment will not depend on their participation in the study.

Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

• a group that gets a telephone call before their invitation letter is sent
• a group that gets a telephone call after their invitation letter is sent
• a group that does not receive a telephone call.

The phone call is a brief 5-10 minute call, which will be semi-structured. It will remind the patient of their appointment time, it will outline what the treatment involves and highlight the potential benefits and drawbacks, and allow the patient to ask questions about the treatment.

• Study Type: Interventional
• Enrollment (Anticipated): 500
• Phase: Not Applicable

Contacts and Locations

• Study Contact: Name: Lisa A Osborne, Ph.D.; Phone Number: 01792 285229; Email: lisa.osborne@nhs.wales.uk
• Study Contact Backup: Name: Paola Giffiths; Email: Paola.A.Griffiths@Swansea.ac.uk

Study Locations

• United Kingdom
  • Swansea, United Kingdom, SA2 8PP
    • Recruiting
    • Singleton Hospital
    • Contact: Lisa A Osborne, Ph.D.; Phone Number: 0044 (0)1792 285229; Email: lisa.osborne@nhs.wales.uk

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: 18 years and older (ADULT, OLDER_ADULT)
• Accepts Healthy Volunteers: No
• Genders Eligible for Study: Female

Description

Inclusion Criteria:

• Women on waiting list for pelvic floor dysfunction
• over 18 years old

Exclusion Criteria:

Study Plan

How is the study designed?

Design Details

• Primary Purpose: HEALTH_SERVICES_RESEARCH
• Allocation: RANDOMIZED
• Interventional Model: FACTORIAL
• Masking: NONE

Number of Arms

3

Arms and Interventions

Participant Group / Arm	Intervention / Treatment
EXPERIMENTAL: Pre-letter telephone call; A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.	Behavioral: Pre-letter telephone call.; A brief 2-10 min telephone call made to the patient prior to receipt of appointment invitation letter.
EXPERIMENTAL: Post-letter telephone call; A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.	Behavioral: Post-letter telephone call; A brief 2-10 min telephone call made to the patient after receipt of appointment invitation letter.
NO_INTERVENTION: No telephone call; No telephone call made to patient.

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Time Frame
Number of patients who attended their first schedules physiotherapy session	At first scheduled physiotherapy session which will be two to four weeks following the invitation letter

Collaborators and Investigators

• Sponsor: Swansea University
• Collaborators: Abertawe Bro Morgannwg University Health Board
• Investigators: Principal Investigator: Phil Reed, D.Phil., Swansea University

Publications and helpful links

General Publications

• Osborne LA, Whittall CM, Emanuel R, Emery S, Reed P. Randomized Controlled Trial of the Effect of a Brief Telephone Support Intervention on Initial Attendance at Physiotherapy Group Sessions for Pelvic Floor Problems. Arch Phys Med Rehabil. 2017 Nov;98(11):2247-2252. doi: 10.1016/j.apmr.2017.03.033. Epub 2017 May 17.

Study record dates

Study Major Dates

• Study Start (ACTUAL): September 30, 2015
• Primary Completion (ANTICIPATED): September 30, 2023
• Study Completion (ANTICIPATED): September 30, 2023

Study Registration Dates

• First Submitted: September 28, 2015
• First Submitted That Met QC Criteria: September 29, 2015
• First Posted (ESTIMATE): September 30, 2015

Study Record Updates

• Last Update Posted (ACTUAL): October 28, 2022
• Last Update Submitted That Met QC Criteria: October 27, 2022
• Last Verified: October 1, 2022

More Information

Terms related to this study

• Other Study ID Numbers: SwanseaU