Client Services Associate Project Manager Packaging

The Associate Project Manager takes on full study management of own projects coordinating across all technical and service aspects of a project and all project related activitiesthrough tostudy completion.

Key Responsibilities: 

• Responsible for ensuring that all business activities come togetherin a timely mannerto meet the customer,businessand study requirements.

• Coordination and communication of all relevant activities, both internal andexternalto ensure that all services and products are ready for the start of the study or as required by the customer.

• Evaluates anddeterminesthe preliminary design of the study and collates all the required informationin order toenablean effectivedelivery of the study.

• Use ofappropriate projectplanning tools,formsand processes to communicate milestones and critical path activities and responsibilities.

• Works with the Master Production Scheduler tooptimizeproduction of clinicalsuppliesbalancing the customer requirements with best use of available capacity.

• Creates and/ orsupports creation of batch documentation / distribution set up documentation, operational documents using internal systems.

• Monitors project activities andday to daybusiness.

• Providesaccurateandtimelyfinancial forecasting/reporting andis responsible forrevenue recognition for projects.

• Timely provision of reports and other information to customers if applicable.

• Ensures compliancetodata maintenance/study filing systems andmaintainsaccuraterecords for all work undertaken.

• Applies Good Manufacturing Principles in all areas of responsibility.

• Demonstrates and promotes thecompanyvision.

Minimum Requirements/Qualifications:

• Requires understanding and competent use of SOPs required by company Quality standards.

• Requires excellent organizational, planning, verbal,writtenand numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines.

• Requires strong and effectivecommunicatorwith the ability to effectively present information and respond to questions from groups of managers and clients.

• Requires ability to develop strong customer management skills; proactivelyanticipates, understands, and responds to the needs of clients to meet or exceed their expectations.

• Requires ability to learn and master all internal systems associated with projects (i.e.Salesforce, GPMS,Trackwise).

Experience required of/in:

• Requiresaccreditedcollege, university or recognized professional degree, preferably in ahealth relatedfield.

• Ideally requires 1-2 years of successful experience in project management as a Project Support Associate.

• Requires strong interpersonal and communication skills to include excellent relationship building.

• Requiresproficiencyin personal computer applications (e.g.Microsoft Word, Excel, PowerPoint, Access, Outlook).

• Requires proven experience with customers in a dynamic environment.

• Requires excellent communication, organizationalskillsand project co-ordination skills.

Preferred Qualifications:

• Preferproficiencyinappropriate projectplanningtoolse.g.MicrosoftProjectto communicate milestones and critical path activities and responsibilities.

• Prefer in depth understanding of clinical trials.

• Prefer basic understanding of Project Management concepts.

• Prefer Certification in Project Management by a recognized institution in project management.

Work Conditions/Physical Requirements:

• Mustbe able to use acomputerup to 8 hours per day.

• 10 - 25% Travel as needed.

How will you get here?

• Demonstrated leadership behaviours aligned to Thermo Fisher Scientific Core Competencies and 4i Values.

• Strong communication and relationship-building skills, with the ability to influence across all levels of the business.

• Self-motivated, adaptable, and resilient, with the ability to prioritise and deliver under tight deadlines • Appreciation and respect for diversity, cultures, and professional workplace standards.

• Flexible and adaptable, with the ability to respond to last-minute changes while maintaining a positive and “can do” attitude.

Note:

This job description outlines the role’s primary responsibilities and expectations but is not an exhaustive list. Duties may evolve based on business needs.