IT Support Analyst - VB script

Position title: IT Support Analyst

Location: Bengaluru, Karnataka, India

Shift timings: 8.00am to 5.00pm or 12.00pm to 9.00pm IST

Work mode: Hybrid - 3 Days office

Role Objective:

We are seeking a technically skilled IT Support Analyst with at least 2 years of experience in IT support and hands-on expertise in VB scripting. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks using VBScript to improve operational efficiency.

Key Responsibilities:

• Provide 1st and 2nd line technical support for LIMS application.
• Design, write, and debug VB (Visual Basic) scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform.
• Develop and maintain VB scripts for laboratory instruments related calculations
• Develop and maintain VB scripts for automation of routine tasks.
• Maintain documentation of issues, solutions, and procedures.
• Collaborate with other IT teams to escalate and resolve complex problems.
• Ensure compliance with IT policies and data security standards.

Required Skills & Qualifications:

• Minimum 2 years of experience in IT support or helpdesk roles.
• Proficiency in VBScript for automation and task scheduling.
• Strong knowledge of Windows environments and networking fundamentals.
• Experience in writing SQL queries.
• Familiarity with ITIL practices and ticketing systems.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).