Role and Responsibilities

• Handle inbound/outbound calls from Health Care Provider offices and our Client’s Sales Professionals.
• Generate return labels using vendor portal and email to Health Care Providers and/or Sales Professionals
• Open Help Desk tickets with return vendor and follow up to bring to closure as needed/required
• Review and verify a high volume of documents per day to ensure required compliance components are present
• Validate the quantity of product samples provided to office-based physicians through
  delivery slips as reported by physicians and front office staff
• Update required field information as necessary in the system
• Communicate task statuses and questions with management

Job Qualifications

• Bachelor’s Degree or graduate of any 4-year course.
• Proven experience with high volumes of repetitive work requiring a high level of attention to detail
  Ability to maintain a high level of accuracy while working at a fast pace
• Precise attention to detail
• Ability to communicate effectively (written and oral)
  Proficient knowledge of computer capabilities and PC applications such as Excel, Word, and Outlook
• Ability to work independently, with minimal supervision, and within a team environment
• Ability to effectively prioritize tasks and manage deadlines​
• Must be a team player and able to work under time constraint.
• Amenable to work on hybrid set up and night shift

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com