Improving Charge Nurse Conflict Resolution Communication Using Artificial Intelligence

Nurses are being challenged to provide increasingly complex care with more inexperienced nurses due to higher rates of retirement and registered nurse (RN) turnover in general.

High-performing charge nurses with excellent interpersonal, conflict management, communication, and leadership competencies are vital to achieving optimal outcomes. Implementing a charge nurse leadership development program focused on improving communication competencies in conflict management situations can support a healthy work environment.

Study Overview

• Status: Completed
• Conditions: Conflict Resolution
• Intervention / Treatment: Behavioral: Orai: Master Public Speaking

Detailed Description

Freedman (2019) asserts that "interpersonal conflict in nursing workplaces is a pervasive and complex phenomenon, with implications for patient safety and quality of care" (p.594). First-time leaders seldom receive adequate training for effective transition to leadership roles, with 60% reporting having no training (Gentry, Logan, & Tonidandel, 2014). Furthermore, many novice leaders struggle with transitioning from peer to leader, specifically related to interpersonal and communication skills (Basogul, 2020; Radovich, et al., 2011).

• Study Type: Observational
• Enrollment (Actual): 35

Contacts and Locations

Study Locations

• United States
  • Texas
    • Mansfield, Texas, United States, 76063
      • Methodist Mansfield Medical Center

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: Adult; Older Adult
• Accepts Healthy Volunteers: Yes

• Sampling Method: Non-Probability Sample

Study Population

• RN Clinical Team Leader or Charge Nurse employed at MMMC

Description

Inclusion Criteria:

• RN Clinical Team Leader or Charge Nurse employed at MMMC

Exclusion Criteria:

• Non-employees of MMMC
• MMMC staff not in the role of Clinical Team Leader or Charge Nurse

Study Plan

How is the study designed?

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Charge nurses that have completed the program	The CMCSS is a validated tool, r= α=0.86, measuring nurses' confidence in managing challenging situations	September 2022 to November 2022

Collaborators and Investigators

• Sponsor: Methodist Health System
• Investigators: Principal Investigator: Laura Sweatt, MSN, Methodist Health System

Study record dates

Study Major Dates

• Study Start (Actual): September 19, 2022
• Primary Completion (Actual): August 29, 2023
• Study Completion (Actual): August 29, 2023

Study Registration Dates

• First Submitted: October 21, 2022
• First Submitted That Met QC Criteria: October 21, 2022
• First Posted (Actual): October 26, 2022

Study Record Updates

• Last Update Posted (Actual): March 24, 2026
• Last Update Submitted That Met QC Criteria: March 20, 2026
• Last Verified: August 1, 2023

More Information

Terms related to this study

• Additional Relevant MeSH Terms: Behavior; Communication; Negotiating
• Other Study ID Numbers: 104.NUR.2022.M

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: NO

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No