Association Between Office Ergonomics, Work Organization, and Musculoskeletal Complaints in Medical Secretaries

The Relationship Between Office Ergonomics, Work Organization, and Musculoskeletal System Complaints Among Medical Secretaries

Work-related musculoskeletal complaints are among the most common occupational health issues affecting healthcare staff, especially medical secretaries who spend long hours in sedentary positions and repetitive office tasks. This observational, cross-sectional study aims to investigate the relationship between office ergonomics, work organization, and musculoskeletal system complaints among medical secretaries.

Participants will complete a structured questionnaire that includes demographic and occupational data, ergonomic and work organization characteristics (such as desk and chair setup, posture, computer use, and daily working hours), and self-reported measures of pain and well-being. Postural alignment will be evaluated using the New York Posture Rating Scale (NYPRS), while pain intensity will be assessed with the Visual Analog Scale (VAS). In addition, participants' physical activity level, disability score and stress level will be recorded to examine their potential influence on musculoskeletal symptoms.

The study aims to determine whether poor ergonomic conditions, inadequate posture, low physical activity, and high stress are associated with increased musculoskeletal discomfort, particularly in the neck, shoulders, and lower back regions.

This study is observational and does not include any intervention or experimental treatment. All participation will be voluntary, and data will be collected anonymously. The findings are expected to contribute to preventive strategies and ergonomic improvements to enhance occupational health and comfort among medical secretaries working in healthcare institutions.

Study Overview

• Status: Completed
• Conditions: Pain; Musculoskeletal Diseases; Occupational Diseases; Ergonomics; Workplace
• Intervention / Treatment: Other: No intervention (observational study)

Detailed Description

Work-related musculoskeletal system disorders are a significant occupational health concern, especially among healthcare professionals performing prolonged sedentary tasks. Medical secretaries are particularly at risk because they spend long hours sitting at a desk, using computers, and performing repetitive upper extremity movements. These conditions may cause pain, postural deviation, and physical or functional limitations that impair quality of life and work efficiency.

This observational, cross-sectional study aims to investigate the relationship between office ergonomics, work organization, and musculoskeletal system complaints among medical secretaries. The study will assess how posture, pain, physical activity, stress, and disability scores interact and contribute to the development of musculoskeletal symptoms.

Participants will include volunteer medical secretaries working in hospital administrative departments. Data will be collected through a structured questionnaire covering demographic and occupational characteristics, ergonomic and organizational factors (e.g., workstation setup, desk and chair suitability, monitor height, working hours, and break frequency), and validated assessment tools.

Postural alignment will be evaluated using the New York Posture Rating Scale (NYPRS), which rates 13 body segments and provides a total score ranging from 13 to 65 points. Pain intensity will be measured by the Visual Analog Scale (VAS). The physical activity level will be assessed using a standardized scale, while stress levels will be measured using a perceived stress questionnaire. Additionally, disability scores will be recorded to evaluate the functional impact of musculoskeletal pain on daily activities and occupational performance.

Statistical analyses will examine correlations between ergonomic conditions, posture, pain, stress, physical activity, and disability scores. Subgroup analyses will explore associations based on age, gender, and years of professional experience.

By identifying key ergonomic and psychosocial risk factors, this study aims to contribute to preventive strategies that improve workplace ergonomics, reduce musculoskeletal discomfort, and enhance the well-being and productivity of medical secretaries in hospital environments.

• Study Type: Observational
• Enrollment (Actual): 110

Contacts and Locations

Study Locations

• Turkey (Türkiye)
  • Ceylanpınar
    • Sanliurfa, Ceylanpınar, Turkey (Türkiye), 63570
      • Ceylanpınar State Hospital
  • Muratpaşa
    • Antalya, Muratpaşa, Turkey (Türkiye), 07100
      • Antalya Training And Research Hospital

Participation Criteria

Eligibility Criteria

• Ages Eligible for Study: Adult
• Accepts Healthy Volunteers: No

• Sampling Method: Non-Probability Sample

Study Population

The study population consists of medical secretaries working in hospital settings who report work-related musculoskeletal pain. Participants are evaluated in a single assessment to examine the association between office ergonomics, work organization characteristics, and musculoskeletal complaints.

Description

Inclusion Criteria:

• Medical secretaries currently working in a hospital setting
• Aged 18 years or older
• Employed in a desk-based/office position involving computer use
• Working in the current position for at least 6 months
• Presence of self-reported work-related musculoskeletal pain/complaints in at least one body region (e.g., neck, shoulder, upper back, low back, upper extremity) within the last 3 months, assessed by questionnaire
• Willing and able to provide informed consent
• Able to complete self-reported questionnaires

Exclusion Criteria:

• Known spinal deformity or specific spinal disorder (e.g., symptomatic disc herniation/radiculopathy, scoliosis, spondylolisthesis) that could significantly affect musculoskeletal symptoms
• Neurological deficit or neurological disease affecting the musculoskeletal system (e.g., muscle weakness, sensory loss, peripheral neuropathy)
• Diagnosed inflammatory rheumatic disease (e.g., rheumatoid arthritis, ankylosing spondylitis, gout, psoriatic arthritis)
• Major trauma to the neck/upper extremity/spine or orthopedic surgery within the past 6 months
• History of spine surgery (cervical, thoracic, or lumbar)
• Receipt of intensive physical therapy/rehabilitation program or invasive pain procedure (e.g., injection, nerve block) targeting the spine or upper extremity within the past 6 months
• Pregnancy
• Severe cognitive impairment or severe psychiatric disorder that would prevent completion of questionnaires or reliable participation

Study Plan

How is the study designed?

Number of groups / cohorts

1

Cohorts and Interventions

Group / Cohort	Intervention / Treatment
Medical Secretaries; Medical secretaries working in hospital settings who are evaluated for office ergonomics, work organization characteristics, and the presence of musculoskeletal complaints using self-reported questionnaires in a single assessment.	Other: No intervention (observational study); This is an observational study. No intervention is applied. Participants are assessed once using questionnaires to evaluate office ergonomics, work organization, and musculoskeletal complaints.

What is the study measuring?

Primary Outcome Measures

Outcome Measure	Measure Description	Time Frame
Prevalence and Severity of Musculoskeletal Complaints	The presence and severity of musculoskeletal complaints among medical secretaries are assessed using a self-reported musculoskeletal questionnaire covering the neck, shoulders, upper back, lower back, and upper extremities, in relation to office ergonomics and work organization factors.	Single assessment (1 day)

Collaborators and Investigators

• Sponsor: Antalya Training and Research Hospital
• Investigators: Principal Investigator: Gülşah Çelik, Ceylanpınar State Hospital

Publications and helpful links

General Publications

• Durmaz E, Nazlıcan E, Akbaba M.Bir Üniversite Hastanesinde Çalışan Sekreterlerin Üst Ekstremite Kas İskelet Sistemi Yakınmalarının İncelenmesi.Sakarya Tıp Dergisi, 2018, 8(2):432-441
• Barut Ö, Koçak FA, Kurt EE, Şaş S, Tuncay F, Erdem HR. Sırt veya Bel Ağrısı Olan ve Olmayan Tıbbi Sekreterlerin Omurga Sagittal Eğrilikleri, Fonksiyonel Durum ve Yaşam Kalitesi Düzeylerinin Karşılaştırılması. Harran Üniversitesi Tıp Fakültesi Dergisi. 2020;17(1):91-7.

Study record dates

Study Major Dates

• Study Start (Actual): March 1, 2026
• Primary Completion (Actual): April 19, 2026
• Study Completion (Actual): April 19, 2026

Study Registration Dates

• First Submitted: December 24, 2025
• First Submitted That Met QC Criteria: December 24, 2025
• First Posted (Actual): January 7, 2026

Study Record Updates

• Last Update Posted (Actual): April 21, 2026
• Last Update Submitted That Met QC Criteria: April 19, 2026
• Last Verified: April 1, 2026

More Information

Terms related to this study

• Keywords: Pain; Ergonomics; Occupational health; Musculoskeletal Disease; Medical secretaries
• Additional Relevant MeSH Terms: Neurologic Manifestations; Pathological Conditions, Signs and Symptoms; Signs and Symptoms; Pain; Musculoskeletal Diseases; Occupational Diseases; Investigative Techniques; Methods; Observation
• Other Study ID Numbers: AntalyaTRH2

Plan for Individual participant data (IPD)

• Plan to Share Individual Participant Data (IPD)?: NO
• IPD Plan Description: Individual participant data will not be shared.

Drug and device information, study documents

• Studies a U.S. FDA-regulated drug product: No
• Studies a U.S. FDA-regulated device product: No