Non Urgent Visit to Emergency Department

May 11, 2026 updated by: Seethalakshmi Avudaiappan, Sri Ramachandra Institute of Higher Education and Research

Non Urgent Visit to Emergency Department at a Tertiary Care Hospital - A Retrospective Analysis

The use of ED by patients with non-urgent conditions has largely been seen in many hospitals. However, in general, half of the patients who visit the ED are non-urgent conditions. Due to this, the ED continues to struggle with overcrowding. This study aimed to determine the common reasons for non-urgent visits and their management in the ED by analysing the past medical records between January 2024 to December 2024. The management includes triage time, consultation time, cross referrals, and time taken by cross referrals, admission and discharge status, admission and discharge criteria, time taken for admission and discharge decisions, and delay time and reason for delay.

Study Overview

Status

Completed

Conditions

Detailed Description

Nurses must understand emergency department flow and patient management patterns to effectively interact with patients who present with varied healthcare needs. This retrospective study was conducted at Sri Ramachandra Medical Centre to evaluate non-urgent visits to the Emergency Department. Data was collected from medical records (case sheets) of ER patient admissions between January 2024 to December 2024. The study focused on patients who were in the non-urgent (triage) category, excluding urgent category patients. The study analyzed triage management including triage time, consultation time, cross referrals, admission and discharge status and criteria, time taken for decisions, and reasons for delay.

Study Type

Observational

Enrollment (Actual)

29856

Contacts and Locations

This section provides the contact details for those conducting the study, and information on where this study is being conducted.

Study Locations

  • India
    • Tamil Nadu
      • Chennai, Tamil Nadu, India, 600116
        • Sri Ramachandra Institute of Higher Education and Research

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Eligibility Criteria

Ages Eligible for Study

  • Child
  • Adult
  • Older Adult

Accepts Healthy Volunteers

No

Sampling Method

Non-Probability Sample

Study Population

Medical records of patients attending the emergency department for non urgent complaints

Description

Inclusion Criteria:

  • Medical records of Emergency department patient admissions between January 2024 to December 2024
  • Records of patients who were classified as non-urgent triage category

Exclusion Criteria:

  • Medical records of patients who were classified in the urgent category
  • Incomplete or missing data in the medical records

Study Plan

This section provides details of the study plan, including how the study is designed and what the study is measuring.

How is the study designed?

Design Details

What is the study measuring?

Primary Outcome Measures

Outcome Measure
Measure Description
Time Frame
Triage Management Patterns
Time Frame: Medical records from January 2024 to December 2024
Analysis of time taken for management
Medical records from January 2024 to December 2024

Secondary Outcome Measures

Outcome Measure
Measure Description
Time Frame
Delay Analysis
Time Frame: Medical records from January 2024 to December 2024
Identification of delay time and reasons for delay in non-urgent ED visits
Medical records from January 2024 to December 2024

Collaborators and Investigators

This is where you will find people and organizations involved with this study.

Sponsor

Sri Ramachandra Institute of Higher Education and Research

Investigators

  • Principal Investigator: Seethalakshmi Avudaiappan, Sri Ramachandra Institute of Higher Education and Research
  • Principal Investigator: Shivasankari Selvaraj Lakshmi, M.Sc Nursing, Sri Ramachandra Institute of Higher Education and Research

Study record dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Major Dates

Study Start (Actual)

September 1, 2025

Primary Completion (Actual)

October 20, 2025

Study Completion (Actual)

October 20, 2025

Study Registration Dates

First Submitted

April 27, 2026

First Submitted That Met QC Criteria

May 11, 2026

First Posted (Actual)

May 14, 2026

Study Record Updates

Last Update Posted (Actual)

May 14, 2026

Last Update Submitted That Met QC Criteria

May 11, 2026

Last Verified

May 1, 2026

More Information

Terms related to this study

Keywords

Other Study ID Numbers

  • NUR/160/197

Plan for Individual participant data (IPD)

Plan to Share Individual Participant Data (IPD)?

NO

IPD Plan Description

Individual participant data will not be publicly shared. De-identified data may be available from the corresponding investigator upon reasonable request.

Drug and device information, study documents

Studies a U.S. FDA-regulated drug product

No

Studies a U.S. FDA-regulated device product

No

This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.

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