Patient Support Specialist

The is a Project Team member whose primary responsibility is to maintain regular contacts with the patient within the project framework. The will be in charge of executing the program activities as well as regular reporting of the project progress and key milestones to the Project Manager.

The is responsible to:

• Identify patient/caregiver care requirements in collaboration with project manager

• Ensure patient onboarding, ongoing monitoring, assessment, educational and counselling support to identified patients/caregivers throughout the patient treatment cycles ( mainly on virtual communication)

• Educate patient about the dietary management tips during the treatment journey

• Encourage the patient to adhere to the multidisciplinary setting designed for  patients

• Motivate patients to adhere to their regular treatment schedule and monitors patient’s adherence to treatment as per the standard of care and protocol.

• Capture Key data points and variables throughout the treatment journey

• Establish a compassionate environment by providing emotional and psychological support to patients/caregivers.

• Assure quality of care by adhering to therapeutic standards.

• Accurately capture patient details following telephone interactions and assessments in the tracking software.

• Report any potential adverse events, product quality issues or other perceived safety risks.

Requirements

• Qualified personnel, preferably having nutritional or dietary education background or life science background.

• Fresher or 1-3 years of experienced saudi nationals who are interested in patient engagement solutions

• Any studying graduate or postgraduate in the specialty of Food and dietary course willing for internship are also considered.