Tech/Systems Support Analyst

Job OverviewProvides first level support on workstations or for applications.

Essential Functions• Processes and provides first level support for technical assistance and resources from internal and/or external customers.• Communicates with end users to clarify and define requirements.• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.• Maintains call information in database using commercial software.• May work with monthly charge back reports.• May schedule configuration and installation of PC workstation hardware and software.

Qualifications• Associate's Degree Computer Science or equivalent, or equivalent technical training Req• One (1) years related experience or training Req Or• Equivalent combination of education and experience Req• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.• Ability to carry out some analysis and information gathering to resolve problems on routine matters.