Customer Service Training Specialist III

Position Summary:

In this role, you are responsible for delivering Electron Microscopy training for mainly internal and occasionally external customers. As a member of a global training team you will encourage and empower learners with highly technical content. Make our learners able to identify, repair and improve the Electron Microscopes used at Thermo Fisher. Service Engineers are our main target audience.

As a team, we are involved in developing the newest technologies towards a specialized set of skills that needs to be translated into a learning opportunity for the whole company. This is done via practical hands-on training in our labs, remote instruction, new technologies, video creation, and assisting in developing e-learning material. To track individual skills, we use a Skills Passport.

With the Technical Training department, we will develop close relations with colleagues from Global Tech Support, Customer Service, R&D/PG, Product Engineering, Manufacturing, Product Management, and Customer training. You will also handle ad hoc learning events, either in our own training lab or on-site at customer sites.

Key Responsibilities:

• Deliver interactive hands-on training, both face-to-face and remote (virtual)
• Empower trainees to get the maximum value out of the training you provide
• Use various didactic methods to transfer the knowledge and skills to trainees.
• Translate sophisticated technical information into actionable knowledge.
• Mentor trainees with hands-on exercises on Electron Microscopes
• Provide constructive feedback to trainees to improve their skills and knowledge.
• Gain feedback from trainees and improve our training based on it.

People Specification:

Education:

• Bachelor's or master’s degree in a technical field such as Electrical engineering, Mechanical engineering, Mechatronics, Physics, or other relevant degree.
• Attending class related to education science is a huge advantage.

Personal capabilities:

• Electron Microscopy experience is a huge advantage.
• Proficient in English, both verbally and in writing, on a business level.
• Willing and able to travel, up to 40%. (mainly a trip to China)
• Confident in delivering on-the-spot training, even when conditions are challenging.
• Hands-on mentality, loving high-end technical sophisticated tools and problems.
• Know how to bring colleagues, learners, and engineers to work together in an international environment.
• Understand how people learn and are capable of envisioning themselves as learner.
• Self-starter, who is also highly productive when not supervised.
• Highly communicative on different levels and able to explain difficult material.
• Confident to present in front of a larger audience.
• Energize, empower, encourage, and motivate learners.
• Open, honest, and respectful toward others