Customer Service Representative II

Job Description

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Job Title: Polish Customer Service Representative

Reports to: Team Leader, Customer Service

Group / Division:

Career Band: 2

Job Family:

Job Sub Family:

Job Code: CSST101 Customer Service Representative - Grade 2

Job Track:

Position Location: Budapest, Hungary

Number of Direct Reports:

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

• Work on assignments/projects as part of a team
• Become knowledgeable of the Customer Service functions of the ERP system
• Customer data maintenance
• Assess individual customer requirements and direct activities to appropriate departments
• Maintain daily customer service reports
• Handle all fax/written/web orders within the division’s guidelines, relay price and availability of products to customers where necessary
• Responding to customer enquiries by telephone
• Deal with customer complaints, tenders efficiently and expertly as per the service level agreement
• Enforce to SOP’s, SLA’s and departmental training guideline
• May be required to perform other related duties as required and/or assigned.

Skills:

• Competent Microsoft Office user
• Strong written and verbal communication skills
• Ability to communicate on the phone clearly and effectively
• Have the ability to identify and solve problems and to multitask under deadlines
• Possess self-motivation, passion, a positive demeanor and perform as an excellent teammate
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize optimally
• Demonstrate judgment, tact and subtlety in dealing with internal and external customers
• Work on own initiative on daily routine tasks as well as solving system issues

Experience:

• Relevant customer service experience required, preferably in a call centre/office environment
• Experience with Oracle or SAP preferred but not crucial

Education:

• Requires a high school graduate or a Government Body award. A Bachelor’s Degree is preferred but not crucial, candidates with shown experience and knowledge will also be considered.

Working Conditions:

• This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
• Most of the other physical demands are typical with those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.