Women's Health & Genetics Customer Service Support Rep-Work from home

Labcorp Women’s Health - Every Mom Pledge team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

• Ability to work in a high call volume environment (averaging 75 calls per day)
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work in multiple systems/websites simultaneously.  
• Provide assistance to prospective clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)
• Receive and process credit card payments over the phone adhering to PCI compliance protocols
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned

License/Certification/Education:

Recommended:

• High school diploma required
• Associates or bachelor’s degree preferred
• 1-3 years of applicable experience

Competencies:

• XIFIN experience preferred
• Excellent verbal and written communication skills
• Able to follow established program protocols and procedures
• Knowledge of professional medical billing and collection practices required
• Previous customer service experience handling high call volume preferred
• Knowledge of CPT and ICD10 codes highly preferred
• Computer proficiency -- MS Windows, MS Office, and database experience
• Experience with Laboratory Billing and Laboratory Information System (LIS) desired
• Medicare/Medicaid billing experience preferred
• Must be organized and detail-oriented
• Ability to review large amounts of data for accuracy
• Bilingual in English and Spanish highly desirable

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements:

• Internet speed of at least 50 megabytes per second
  • No satellite internet
• Ability to connect equipment to router/modem with Ethernet cord
  • Equipment cannot be connected through Wi-Fi

Ability to work the following schedule: Monday-Friday 7:30am - 4:00pm PST / 10:30am – 7:00pm EST

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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