International Senior Client Services Analyst

Are you up for a new challenge? Clients count on IQVIA™ as a strategic partner in supporting mission-critical decision making. The international cooperation between IQVIA™ and our clients is usually centrally managed by their headquarters. If you are interested in taking on a key role in this highly interesting environment and developing yourself further - then we look forward to receiving your application!

Your mission:

• Together with our Key Account Management, you are responsible for supporting the Headquarters Customers
• You are the first contact person for all topics related to Client Service
• You are responsible for the coordination of country enquiries with regards to quotations and international projects
• You ensure compliance with quality standards and are responsible for compliance reporting
• You lead regular Client Service meetings, develop and maintain the best contacts in the customer’s organization
• As you identify client needs, you collaborate with IQVIA Marketing, Market Research, Sales, Consulting and IT colleagues to develop tailor-made solutions for the client
• You are the "Central authority" for the monitoring of customer relationships at international level – products, services, ongoing projects and customer satisfaction in the countries
• You establish regular reports for your Headquarters Customers
• In close collaboration with our Key Account Management, you create a holistic strategy for the entire IQVIA™ Service portfolio for your assigned accounts
• You ensure a professional support and training of our clients (general support & analytical expertise)

Your profile:

• Completed Degree or vocational training with relevant further education
• Several years of experience in the support of demanding clients or in marketing / sales (B2B) of complex Solutions and Services where your consultative skills were essential
• Experience in the Pharmaceutical / Healthcare / Life Science Industry together with IQVIA data analysis is ideal. A background as Business Analyst / Market Research combined with an experience with end-to-end sales process from another industry could also be a good fit.
• Customer-focused with a sound analytical mindset and understanding
• Excellent communication and presentation skills, ability to work and to feel confident in a matrix organization
• Drive and ambition to achieve and exceed the (sales) targets
• Excellent command of Excel and PowerPoint, additional data analysis tools are a plus
• Fluent in English, German skills would be of advantage

Place of work : Rotkreuz

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.