Senior Administrative Support, IT Service Operations

Parexel is looking for changemakers who are driven by curiosity, passion, and optimism. Come join us in keeping the Patient at the Heart of Everything We do.

Job Title:

Senior Administrative Support, IT Operations

Job Introduction:

At Parexel, we are a leading Clinical Research Organization company specializing in delivering life-changing medicines to patients. We are seeking a Senior Administrative Support, IT Operations to join our team. As a Senior Administrative Support, you will provide advanced comprehensive support to the IT Senior Management team. Enabling the seamless integration and delivery of IT solutions that align with the specific business requirements.

Who we are looking for:

Reliable individuals with proven experience working as an Administrative Support or in a similar role. Who will contribute to the development and implementation of IT strategies, goals, and objectives aligned with the overall organizational direction by providing input into the IT budgeting process and assist in resource allocation for IT initiatives. That possess excellent problem-solving and analytical skills while demonstrating impeccable communication skills.

What you’ll do:

• Design and develop accurate and timely operational performance reports utilizing financial and contract data providing advanced insight to analyze and interpret data to provide information to senior leadership and stakeholders.
• Collaborate with cross-functional teams to define system specifications and ensure seamless integration.
• Coordinate in-depth analysis of existing Data & Technology process and end user requirements with the goal to design and propose more innovative and efficient solutions to meet business objectives and improve the operational customer experience.
• Manage multiple and varied time sensitive tasks with enthusiasm and prioritize workload with attention to detail.
• Evaluate IT vendors and external partners to ensure service quality, cost-effectiveness, and successful delivery of outsourced services or products. Develop and maintain strong relationships with vendors to foster collaboration and drive continuous improvement.

Additional details:

Proficient with Microsoft Office365 reporting and application is required. Oracle (purchase orders/inventory) and familiarity with ITSM frameworks like ITIL (Information Technology Infrastructure Library) is preferred. Bachelor’s degree in related field and/or equivalent work experience preferred.

Why join us:

Opportunity to work on innovative projects at the forefront of the industry.

Collaborative and inclusive work environment that values your expertise.

Professional advancement and development opportunities.

Work life balance and flexible working hours.

Parexel US Benefits:

• Health, Vision & Dental Insurance
• Tuition Reimbursement
• Vacation/Holiday/Sick Time
• Flexible Spending & Health Savings Accounts
• Work/Life Balance
• 401(k) with Company match
• Pet Insurance

Full list of benefits available here: https://www.parexel.com/us-benefits

About Parexel International:

At Parexel we embrace flexibility and understand that in today’s fast-paced world, employees need to balance their careers with their personal lives. Come join us where learning is constant, you’re exposed to a world of experiences and open doors.  Each of us, no matter what we do at Parexel, contributes to the

development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy, and we're committed to making a difference.

If this job does not sound like the next step in your career, but perhaps you know of someone who’d be a perfect fit, send them the link to apply!

EEO Disclaimer

Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the United States includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.