Quality Assurance Analyst

Job Description

Are you ready to be a valued member within a Technology Centric Organization, surrounded by hard-working and driven individuals? Technology within the Contact Center space is evolving, and we are growing with it. Come join our team and be part of this exciting journey!

JOB DESCRIPTION:

In this position you will be part of our Governance, Risk & Compliance team (GRC). GRC is part of the larger Technical Operations group, who are responsible for the technology that supports or Medical Communications Contact Centers at PPD! To learn more about our Medical Communications team, visit our website: https://www.ppd.com/our-solutions/clinical/peri-and-post-approval/medical-communications/

As a Validation Analyst in the GRC department, your main role is to ensure adherence to the software development lifecycle for both new and existing systems and features. This includes collaborating closely with various teams to create and manage required documentation, developing test plans, and maintaining system compliance. 

During a typical month, you will be responsible for reviewing requirements, PQ tests, validation documentation, and change controls and then presenting these documents for approval with the goal to move to the next project stage/implement into production.

Primary Accountabilities:

• Acting as a representative for validation at project team meetings and completing assigned action items.
• Assisting in the preparation and review of system documentation, such as requirements and design specifications for software systems.
• Participating in the identification of user requirements and system design.
• Preparing and obtaining approval of system and programming documentation.
• Recommending changes in development, maintenance, and system standards.
• Coordinating system upgrade activity.
• Accurately writing and executing test scripts to produce evidence that the computer system consistently performs its intended functions accurately and reliably.
• Creating, updating, and managing sufficient data within the testing environment to accurately test software functionality.

Job Qualification & Educational Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years
• Bachelor's degree or equivalent in technical subject area, Business, Science, equivalent work experience, and/or master’s degree a plus
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 4+ years).

Knowledge, skills and abilities:

We are looking for a strong standout candidate that can complement our current team, inspire change and build trust with key business partners and vendors.

• Excellent interpersonal skills, including communication, collaboration, and facilitation abilities across internal and external parties.
• Client-oriented mindset with strong communication skills, both written and verbal, and the ability to effectively teach others
• Positive attitude and dedication to delivering high-quality work
• Solid understanding of systems used at PPD or within the CRO/Pharmaceutical industry
• Meticulous attention to detail and strong problem-solving abilities
• Enthusiastic and able to work well in a team environment
• Good understanding of life sciences operational processes and terminology, as well as the software development life cycle (SDLC)
• Strong troubleshooting skills and the ability to analyze software defects, identify the cause of test failures, and explain error production
• Effective communication skills, both in conveying information and ideas clearly and in actively listening and understanding others
• Self-motivated and able to work independently with minimal guidance, while effectively managing work schedules to meet deadlines
• Ability to perform under pressure and multitask in a fast-paced environment

Diversity Statement

• PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.