Customer Service Representative - Intern

Job Description

Customer Care Intern\n\nWhen you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!\n\nOur internship program will give you a chance to get real-world business experience and build your network before graduation. We are seeking an upbeat, responsible intern to join our growing organization. In this position, you will be encouraged to learn the ins-and-outs of our daily routines and procedures. You will focus on learning how our organization runs, and will gain valuable insight that can further your interest in your chosen career field.\n\nCustomers throughout the globe rely on our extensive range of products and services—from next-generation instruments to everyday lab essentials to life-saving medicine. If you desire to be a part of an outstanding team, Thermo Fisher Scientific can provide you with the opportunity to work and support teams that enable our customers to make the world healthier, cleaner and safer. Thermo Fisher’s work is carried out by dedicated professionals who want to make a difference. We have many opportunities to offer!\n\nSummary of Internship\n\nInternship positions provide an opportunity for students to get hands on experience in a customer care environment.\n\n\n=== HOW WILL YOU MAKE AN IMPACT? ===\n\nThe Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.\n\n\n=== A DAY IN THE LIFE: ===\n\n- Provide professional communication via phone and email to our customers and internal support teams.\n\n- Use a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).\n\n- Work within a team environment to support all customer’s needs.\n\n- Manage and influence customer happiness by demonstrating tact, sensitivity, and integrity.\n\n- Follow established service quality standards and meet order and inquiry processing time standards (talk time, order accuracy etc.).\n\n\n=== KEYS TO SUCCESS: ===\n\n\nEDUCATION\n- High school diploma or equivalent required. Bachelor’s degree preferred.\n\n\nEXPERIENCE\n- Two years of related customer service experience preferred but not essential.\n\n- Experience with personal computer applications such as Microsoft Outlook, Word, Excel and PowerPoint.\n\nKnowledge, Skills, Abilities\n\n- Solid understanding of Oracle JD Edwards Enterprise One Software and SAP Software preferred.\n\n- Ability to repetitively type, have considerable interaction on the telephone, and regular view a computer monitor.\n\n- Ability to demonstrate judgment, tact and diplomacy in dealing with customers, as well the ability to handle confidential and/or proprietary information.\n\n- Initiative and organization skills are extremely valuable to ensure good customer service.\n\nThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.\n\nAt Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today!