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Service Operations Analyst II
Pharmaceutical Product Development (PPD)
Shanghai, Shanghai, China
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.
Group/Division Summary: AIG/MSDPosition Summary: Service Operations AnalystKey Responsibilities:- Prepares quotation for parts, labor service and service contracts base on the requests from customers and service sales / FSE/ RSE. Fully understand contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
- Support field service team to enable clean quotes, sales orders, maintain and track calls, RMAs and contracts etc. in QAD. Performs contract administration, including preparation, drafting, editing, revision and tracking of standard contracts, letter agreements, and related documentation in connection with domestic and international business areas.
- Process high volumes of part orders and service requests, including but not limited to order entry, regular follow up with service to ensure the customer's needs are met promptly.
- Mater data maintenance, such as ISB status / end user / ship-to / bill-to info. update in QAD.
- Responsible for data entry and completed document filing. Acts as customer liaison with Accounts Receivable to settle billing issues and find solution.
- Coordinate with finance, compliance, legal and service logistics as well as other cross function teams to ensure on time order shipment / acceptance as well as revenue execution.
- Follow up on back orders and local purchases.
Physical Requirement- Knowledge of incoterms, service Contract review competence (terms & conditions)
- Ability to multi-task.
- Understands global and local processes and takes initiatives for process improvements where applicable. Moderate IT Skills (Microsoft packages, ERP system experience)
- Fluent in both written and oral English.
- Excellent typing, 10-key speed and accuracy rate.
- Interpersonal skills, team, and customer orientation.
- Requires outstanding problem solving, follow-through, attention to detail and interpersonal skills
Key Responsibilities:- Prepares quotation for parts, labor service and service contracts base on the requests from customers and service sales / FSE/ RSE. Fully understand contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
- Support field service team to enable clean quotes, sales orders, maintain and track calls, RMAs and contracts etc. in QAD. Performs contract administration, including preparation, drafting, editing, revision and tracking of standard contracts, letter agreements, and related documentation in connection with domestic and international business areas.
- Process high volumes of part orders and service requests, including but not limited to order entry, regular follow up with service to ensure the customer's needs are met promptly.
- Mater data maintenance, such as ISB status / end user / ship-to / bill-to info. update in QAD.
- Responsible for data entry and completed document filing. Acts as customer liaison with Accounts Receivable to settle billing issues and find solution.
- Coordinate with finance, compliance, legal and service logistics as well as other cross function teams to ensure on time order shipment / acceptance as well as revenue execution.
- Follow up on back orders and local purchases.
Physical Requirement- Knowledge of incoterms, service Contract review competence (terms & conditions)
- Ability to multi-task.
- Understands global and local processes and takes initiatives for process improvements where applicable. Moderate IT Skills (Microsoft packages, ERP system experience)
- Fluent in both written and oral English.
- Excellent typing, 10-key speed and accuracy rate.
- Interpersonal skills, team, and customer orientation.
- Requires outstanding problem solving, follow-through, attention to detail and interpersonal skills
- Knowledge of incoterms, service Contract review competence (terms & conditions)
- Ability to multi-task.
- Understands global and local processes and takes initiatives for process improvements where applicable. Moderate IT Skills (Microsoft packages, ERP system experience)
- Fluent in both written and oral English.
- Excellent typing, 10-key speed and accuracy rate.
- Interpersonal skills, team, and customer orientation.
- Requires outstanding problem solving, follow-through, attention to detail and interpersonal skills
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.
Job posted: 2024-02-26
