Manager, Field Service - LSMS

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is looking for an individual who is passionate and driven to join our team as a Manager, Field Service. As a world-class leader in the scientific research industry, Thermo Fisher Scientific is dedicated to empowering our customers to make the world healthier, cleaner, and safer.

Responsibilities:

• Lead service team to achieve customer and operational excellence by delivering world-class service, leading key operational service metrics, and driving continuous improvement.
• Drive achievement of service revenue growth and profitability goals by focusing on market opportunities, key accounts, efficiency, and pricing; ensure forecast accuracy.
• Drive continuous organizational improvement to achieve better customer experience as well as a higher efficiency and effectiveness of the field service team.
• Partner with the Technical support group to increase level of competence in the team and minimize number and duration of escalations
• Achieve revenue forecasts.
• Encourage a team environment with open communication and active participation
• Promote a culture of growth and development centered on optimizing customer experience
• Partner with equipment sales and services sales in forming service strategies and relationships with key accounts, identifying new service business opportunities, and developing and promoting solutions across the entire portfolio of Thermo Fisher offerings.
• Conduct on-site installation/repairs/planned maintenance of LCMS equipment and follow testing procedures to ensure accurate working order
• Must have strong interpersonal and effective communication skills.
• Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement

Requirements:

• Bachelor degree’s degree, preferable in Engineering
• 10+ years of hands-on experience servicing Mass Spectrometry equipment
• Must have 3 years management experience
• Proven experience managing a team in a customer service role
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced and dynamic work environment

At Thermo Fisher Scientific, we value diversity, inclusion, and collaboration. We believe that a diverse workforce with different perspectives and backgrounds drives innovation and excellence. We are proud to be an equal opportunity employer and strictly adhere to all applicable laws and regulations.

Join our team and be a part of our mission to accelerate research, solve complex scientific challenges, and support patients in need. Apply today at http://jobs.thermofisher.com.