Associate Director, Knowledge and Quality Management

PURPOSE: The purpose of this job is to facilitate the definition and implementation of global process standards.

RESPONSIBILITIES

• Define more streamlined and innovative standard for each of IQVIA Data Management’s (DM) key core processes; work closely with global SMEs
• Work in Business Process Management tool to set up and maintain the processes and their associated documentation (e.g., review and approval workflows, outputs that are filed to the TMF, etc)
• Ensure that the standard processes are thoroughly and accurately reflected in DM SOPs
• May perform training on new process or use of GDMPM system
• Develop/update/maintain process maps to reflect the newly defined processes
• Work with project teams to develop innovative approach to their unique needs, as applicable
• Serve as a resource "go to" person for project teams (e.g., clarification of processes, roles, study management)
• Develop SME level of knowledge for subset of DM processes, as well as number of modules within GDMPM
• Perform other ad-hoc duties as required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Thorough understanding of IQVIA’s Data Management SOPs and working practices
• Experience at being in Data Team Lead (DTL) role (5 years of recent experience preferred)
• Experience with more than one Data Management EDC system
• Innovative, forward thinking
• Understanding of IQVIA’s business units and their relationship to Data Management
• Exceptional business writing skills
• High level of organizational skills and attention to detail
• Flexibility to manage several initiatives with changing priorities  
• Strong people skills
• High level of responsiveness
• Adaptable to change; experience in change management
• Solutions oriented, even when way forward is not clear or initial roll-out is not optimal
• Ability to integrate teams to work in complex cross-cultural and changing environment
• Good negotiation, decision-making, and problem-solving skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree (minimum)
• 10-15 years of Data Management experience 
• #C1920

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.