Client Manager, Laboratory Sciences

Client Manager, Laboratory Sciences Req ID #:  76833 Location: 

Senneville, Quebec, CA, H9X 3R3 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary Serve as Client Manager for Scopes of Work and programs specific to Laboratory Sciences. Provide support and multi-site coordination for response to sponsor requests. Partner will all Client Services, scientific, and financial staff to ensure quality customer service is provided and proposals are submitted in a timely manner. Participate in client calls to ensure Scopes of Work are in line with client needs and assist in the establishment of department policies and procedures. We are currently looking for a Client Service Manager for our safety assesment site located in Senneville, Qc.

The following are the responsibilities related to theposition:

⦁ Develop and/or review Scopes of Work (SOW) specific to Laboratory Sciences (Lab Sci) to ensure its accuracy and reflective of sponsor requests.

⦁ Liaise with Client Managers to include Lab Sci support work in toxicology proposals.

⦁ Liaise with Lab Sci personnel and/or review protocols and amendments to determine need for additional SOWs and/or change orders.

⦁ Attend calls/meetings with clients, scientists and/or Client Managers to obtain accurate study objectives and apply to a SOW.

⦁ Interact with scheduling to identify the dates for study initiation and assist with rescheduling/prioritizing studies as needed.

⦁ Ensure accuracy and follow up on completeness of proposal pricing and change orders.

⦁ Review unit based invoicing and assist with invoicing clients.

⦁ Work with Lab Sci scheduling to forecast unit based work.

⦁ Provide regular accrual information to designated clients as needed.

⦁ Review Lab Sci pricing globally as deemed appropriate.

⦁ Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.

⦁ Ensure all required legal documents are in place (clinical protocols, authorized SOW, change orders).

⦁ Track purchase orders to ensure study materials are billed to study accurately.

⦁ Partner with other groups within the business to assist with cross functional projects.

⦁ Actively participate in revenue and sales (backlog) management to meet budget expectations.

⦁ Participate in the training of new Client Managers where appropriate and act as a mentor.

⦁ Assist in the interview and selection of qualified personnel.

⦁ Perform all other related duties as assigned.

Exigences du poste Vous trouverez ci-dessous les responsabilités liées à ce poste:

⦁ Élaborer et/ou réviser le cahier des charges spécifique aux sciences de laboratoire (Lab Sci) pour s'assurer qu'il est précis et qu'il reflète les demandes des commanditaires.

⦁ Assurer la liaison avec les gestionnaires de clients afin d'inclure les travaux de soutien de Lab Sci dans les propositions de toxicologie.

⦁ Assurer la liaison avec le personnel de Lab Sci et/ou examiner les protocoles et les modifications afin de déterminer s'il est nécessaire d'ajouter des cahiers des charges et/ou des ordres de modification.

⦁ Participer aux appels et aux réunions avec les clients, les scientifiques et/ou les gestionnaires de clientèle afin d'obtenir des objectifs d'étude précis et de présenter une demande de cahier des charges.

⦁ Interagir avec les responsables de la programmation pour déterminer les dates de début des études et aider à les reprogrammer ou à les classer par ordre de priorité, le cas échéant.

⦁ Assurer l'exactitude et le suivi de l'exhaustivité de la proposition de prix et des ordres de modification.

⦁ Examiner la facturation basée sur les unités et aider à la facturation des clients.

⦁ Travailler avec la programmation du Lab Sci pour prévoir le travail par unité.

⦁ Fournir régulièrement des informations sur la comptabilité d'exercice aux clients désignés, selon les besoins.

⦁ Examiner les prix de Lab Sci dans le monde entier si cela est jugé approprié.

⦁ Aider la direction à formuler des recommandations sur les propositions souhaitables en fonction de critères financiers et opérationnels établis, le cas échéant.

⦁ S'assurer que tous les documents juridiques requis sont en place (protocoles cliniques, cahier des charges autorisé, ordres de modification).

⦁ Assurer le suivi des bons de commande afin de garantir que le matériel d'étude est facturé de manière exacte.

⦁ Établir des partenariats avec d'autres groupes au sein de l'entreprise pour aider à la réalisation de projets inter fonctionnels.

⦁ Participer activement à la gestion des recettes et des ventes (arriérés) afin de répondre aux attentes budgétaires.

⦁ Participer à la formation des nouveaux gestionnaires de clientèle, le cas échéant, et agir en tant que mentor.

⦁ Aider à l'entretien et à la sélection du personnel qualifié.

⦁ Effectuer toutes les autres tâches connexes qui lui sont confiées.

Job Qualifications The following are minimum qualifications related to theposition:

⦁ Education: Bachelor's degree (B.S.) or equivalent in science

⦁ Experience: Minimum of 1-2 years of related experience.

⦁ An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

⦁ Capable of working with a minimum of supervision. Ability to work effectively and efficiently to meet deadlines.

⦁ able to handle multiple tasks, and effectively prioritize based on departmental goals.

⦁ Strong communication and interpersonal skills.

⦁ Organizational skills and attention to detail required.

⦁ Proficient in word processing, spreadsheet, and database software.

⦁ Understanding of business/sales process required.

Comments:

• This position will require occasional regional and overnight travel.

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity 

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet

.

Job Segment: Toxicology, Biotech, Laboratory, Manager, Pharmaceutical, Science, Management