Delegate Coordinator

.Essential Functions

• Conduct pre-program technical call with both speaker and program host
• Conduct in depth technical dry run call for newer speakers and/or large-scale programs to ensure all are clear and comfortable with virtual platform navigation, technology and internet connectivity tests are performed, roles and responsibilities are explained, and program flow reviewed
• Provide technical support to speaker, host and attendees during the virtual event which includes platform management and troubleshooting real-time issues that arise, always being mindful of ensuring successful and timely event execution
• Isolate extreme troubleshooting issues “so individual attendee issues are not disruptive to the speaker and larger group of attendees”
• Facilitate program opening, closing and Q&A as previously agreed upon with program host and in accordance with client business rules and checklist
• Partner with meeting planner and program host for post-event attendee reporting
• Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information.
• Moderate programs according to each client’s requirements and be aware of occurrences that may put a program out-of-compliance.
• Participate in client training to support specific client program requirements.

Qualifications

• 2+ years of meeting planning and/or virtual meeting planning experience.
• Proficiency in virtual technology platforms including Zoom, Microsoft Teams, and Cisco WebEx
• Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook required
• Willingness to work flexible schedules and/or extended hours to meet clients’ business needs of virtual events
• Willing to work in Ortigas