Technical Support Specialist for Trace Elemental Analysis Products

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Discover Impactful Work:

As a Technical Support Specialist, you will provide TEA (trace elemental analysis) product line support to customers in North America. Using our remote technologies (such as Augmented Reality and various other digital tools) and through effective troubleshooting, you will minimize disruption to the customer’s scientific operations by seeking and assisting to provide a timely resolution. You will be encouraged to keep up to date with our instrumentation through additional training, mentoring and onsite field experiences to maintain knowledge and gain experience on new equipment.

A day in the Life:

Performs all Activities in line with internal rules and customer regulations reflecting our Company 4I values.

You will be working on Techniques within the TEA (trace elemental analysis) portfolio

• Provide technical support via phone or electronically to customers, external and internal, involving application, hardware, software and operations
• Troubleshoot efficiently using remote diagnostics and Augmented Reality as well as any other approved digital tools
• Work to effectively to diagnose all support requests and communicate a clear action plan to field service for requests that need onsite service
• Ensure both internal and external customers receive outstanding experiences with every interaction
• Continuing education to update knowledge and keep up-to-date on products through mentoring and onsite field experiences
• Create and handle all ticket types for Technical Support and onsite service requests
• Maintain highly accurate records in the service database for compliance regulations.
• Ability to consistently follow business procedures and meet performance metrics
• Promote and sell aftermarket products and services

Keys to Success:

Education

• Bachelor’s degree in Chemistry or similar subject area or equivalent related experience required.

Experience

• Minimum of 3 years of practical professional experience supporting analytical instrumentation, with the preference being TEA (trace elemental analysis) instruments

Knowledge, Skills, Abilities

• Strong analytical thinking and high problem-solving skills
• Outstanding ability to communicate sophisticated technical issues in an easy to understand manner
• Excellent interpersonal skills with ability to communicate effectively with a wide diversity of people
• Strong organizational skills to manage multiple tasks, each with different priority levels
• High self-motivation and ability to work independently from a home-office environment
• Excellent verbal and written communication skills

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.