Senior Accounts Payable Representative - Troubleshooting

Company Information

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com

Job Description

Job Title: P2P Representative III – Customer Service - Troubleshooting

Job Code: FNC.APAY. A03

Salary Band: 3

Job Track: Associate

Location: Budapest, Hungary

Direct Reports: No

Position Summary:

The Invoice Troubleshooting function is part of Global Business Services – Procure to Payment (P2P). This position is responsible for troubleshooting all pending items quickly and accurately to make sure invoices are ready for payment, demonstrating knowledge of the end-to-end process with extreme focus on customer service, issue resolution to create a great end user experience.

This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require an advanced level of independent work, judgment, and/or decision-making.

The representative performs basic analysis in accounting, finance, procurement, and customer service. They apply their knowledge to synthesize information and draw conclusions based on the requested requirements.

Main Responsibilities

• Troubleshoots pending items on daily basis and support issue resolution, with the end goal to have all supplier invoices payable by their due date, directs different cases to the department or person in charge for correct resolution; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.
• Ensures that documents are processed, in accordance with policies and procedures; maintains data tracking logs for metrics, production and compliance reporting; validation of accuracy of supporting documentation used in exceptions; allocates income or expenses when processing documents; validation and recording of transactions in subsidiary books; enters journal entries; compares data from various sources with recorded transactions for processing; identification of items (e.g., documents, claims, receipts) to escalate; and verify customer information (e.g. name, supplier number) in systems.
• Contributes to quality control by reviewing documentation for accuracy and compliance with policies and procedures, adheres to legal and regulatory requirements to ensure compliance; Notifies management of quality issues or concerns by identifying data trends and system and process issues, and communicating to stakeholders; shares process improvement suggestions; and performs quality controls on processed documents.
• Completes assigned work and priorities using policies, data, and resources; collaborating with managers, co-workers, internal clients, and others involved in the processes.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans; using the open-door policy; and applies them in the execution of processes.
• Maintains involvement and communication through telephone, email, chat, or any other means with internal and external clients involved in the processes.
• Identifies opportunities for optimization and continuous improvement of processes related to the department, to establish new strategies and apply best practices.
• Provides support and makes any other request that is required by the company's needs.

Basic Requirements

• Advanced English skill (ability to liaise confidently with external and internal stakeholders via phone and email) is a must
• Accounts Payable experience (internship is also considered)
• Ability to meet deadlines and prioritize assigned tasks
• Must be detail-oriented as well as exhibit strong organizational skills.
• Excellent written and verbal communication skills.
• Professional and customer-focused with attention to detail.
• Experience in high volume, multi-entity, multi-currency processing function

Competencies

· Put the customer first.

· Own your results.

· Find a better way every day.

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