Supervisor, Field Service

Job Description

How Will You Make an Impact?

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Position Summary:

This position will be one of the key contributors to the technical and field service business under Thermo Fisher Scientific. Reporting to the Field service manager, the Field service supervisor is accountable for leading and handling daily operations plan for the team. This position coordinates the overall efficiency and teamwork of the field service team. You are required to be technically sound in the field of Chromatography and Mass Spectrometry Instrument Service and display sound leadership and interpersonal skills with positive demeanour towards work to provide solutions to problems and be pro-active in handling any matters related to the field service team. In addition, this position must also nurture close working relationships with internal and external partners to ensure the service team’s effective and efficient operation and success. You are expected to meet service financial dedication, service deliverables metrics and deliver outstanding response to Thermo Fisher Scientific customers in Singapore.

RESPONSIBILITIES

• Responsible in leading a team of field service engineers and lead the team to ensure day to day operations and achieve all service deliverables goals
• Build and maintain positive relationships with our customers and ensure excellent customer service are met
• Develop, implement and complete training plan for team including induction, on-the-job training, and certification.
• Develop, support and mentor team by giving timely and constructive feedback and empowering employee to own more responsibilities.
• Collaborate with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales to build cohesive work environment.
• Handle and establish good relations with the team and fulfil other duties which commensurate with the capabilities of a Field Service Supervisor

Minimum Requirements/Qualifications

• A Diploma or a Bachelor’s Degree in engineering or chemistry or a related field
• Proven experience in providing technical service for Ion Chromatography (IC) and High pressure liquid chromatography(HPLC) products equipment with an inherent ability to learn new product services rapidly.
• Proven experience in handling customers in related industry
• Strong management experience with leadership abilities and track record working in a matrix environment.
• Strong analytical/problem solving skills and adept at multi-tasking
• Ability to build and maintain relationships with internal and external customers.
• A great team mate.
• Able to work independently with limited supervision in a dynamic environment
• Willing to travel across Singapore