Senior Manager/Assoc. Director, Patient Recruitment (APAC)

Job Overview
Lead a team of patient recruitment professionals focused on improving overall patient recruitment and retention effectiveness for IQVIA’s customers. Develop plans to ensure the allocation of human, material, system and fiscal resources for the assigned area of accountability. Assist in determining department’s strategic goals and objectives along with other departmental stakeholders and leadership, ensuring alignment with senior management priorities. Lead strategic initiatives and work with leadership across disciplines to develop implementation plans.

Essential Functions
• Work collaboratively with internal teams to develop, operationalize, and implement best-in-class strategies for customers to meet recruitment goals or increase productivity at lower-performing sites
• May lead development of new solutions for recruitment and retention for use by other project teams
• Provide senior oversight across programs with internal and client teams
• Contribute to GPSS strategies pre and post award
• Support health and clinical trial events/initiatives including presenting at industry conferences. Lead collaboration with key stakeholders to build patient recruitment and retention offerings with integration into patient recruitment and retention strategies and programs
• Ensure quality and regulatory appropriateness and acceptance of all offerings and programs
• Coach and mentor employees as they develop in their role
• Participate and/or co-lead departmental quality or process improvement initiatives
• May act as a client and/or internal liaison for GPSS
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities may include planning, assigning, and directing work
• appraising performance and guiding professional development
• rewarding and disciplining employees
• addressing employee relations issues and resolving problems
• Approve actions on human resources matters
• Provide operational leadership oversight for the resourcing process, including hiring, on-boarding and training standards and evaluating existing and future resource alternatives
• Evaluate workload, quality and budget metrics through regular review and reporting of findings

Qualifications
• Bachelor's Degree  Req
• 10 yrs. relevant experience. Equivalent combination of education, training and experience.. 5 yrs. of leadership experience.
• Knowledge of the drug development processes and in depth knowledge of Site & Patient Networks processes and practices
• Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
• Proficient ability to analyze metrics and information; ensuring activities and strategies are data driven
• Knowledge of clinical research financial parameters and project financial tracking and accounting methods
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, managers and clients
• Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint
• Good written and verbal communication skills including good command of English and effective presentation skills
• Good leadership skills
• Effective organizational and problem solving skills
• Effective time management skills and ability to manage competing priorities

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.