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Ass, Manager - Data Analytics
IQVIA Holdings Inc.
Sofia, Bulgaria
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Associate Manager – Data Analytics
Monitors the status of all data productions to ensure the timely delivery and appropriate acquisition of data from suppliers.
Formats data into a feasible form so that data can be input into systems; builds and reviews master schedules for products; applies company policies and procedures to resolve issues; monitors daily performance of all processing; monitors the data production environment, and responds to job failures. Collaborates with different technology and business departments within IQVIA coorporation.
RESPONSIBILITIES:
- Leading a team of 6 direct reports
- Defines and implements procedures and processes to monitor and control the data production process job flow to ensure on-time product delivery of databases and reports
- Establishes and maintains a work schedule to provide production support on all platforms
- Trains all Production Analysts in all aspects of the support function
- Performs ongoing analysis and evaluation of existing processes with the objective of providing continuous improvements
- Ensures that all newly-developed products can be supported within the Production Control environment
- Performs the production support function in cases where workload or staffing require
- Acts SME to support an off-shore production hub and may advise on the scheduling of day to day activities to ensure high quality, accurate and timely deliverables which meet requirements
- May direct/coordinate the day to day activities of an off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements
- May provide direct support to client facing teams, business line initiatives or 3rd parties
- May serve as a secondary escalation point for directing and resolving exceptions and complex queries
REQUREMENTS:
- Minimum 2 - 3 years in market research / client service and/or operational environment.
- Bachelor´s Degree – ideally Maths / Statistics/ IT
- Proficiency in Bulgarian and English
- Previous experience in a supervisory role is an advantage
- Microsoft Office: Ability to create advanced reports on Excel and work with external files formats
- R/SAS/Python: Ability to build new data mining process to review and generate reports with the findings
- SQL: Ability to create simple/advance queries to retrieve the information
- Analytic and creative problem solving skil
- Data accuracy
- Process management: experience in project and/or process management.
- Time management: ability to meet strict deadlines while managing priorities.
- Demonstrated communication skills with a customer service focused approach
Join Us
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
Job posted: 2020-06-12
