Partnership Training Lead

Partnership Training Lead (PTL) owns partnership training tasks and support for partnership training systems/processes/activities. Provides support to other Partnership Training Leads/Managers for partnership training tasks.

Key accountabilities:

• Attend internal and external meetings as applicable, provide support/guidance for partnership training related tasks.
• Provide support and guidance to the partnership account leadership team on set up of the process for team members accessing client training systems and their training curricula.
• Collaborate with internal partnership SMEs and Client Training representatives to create, maintain, and decommission the training curricula and LMS roles at a partnership level.
• Ensure partnership curricula are reviewed regularly with the SMEs and Client Training representatives for completeness, effectiveness of trainings, LMS roles, and appropriate hours spent on trainings.
• Identify areas for potential efficiency in partnership training related tasks.
• Collaborate with partnership account leadership to develop compliance measures, frequency, and format of reporting internally and externally.
• Create, review, and deliver partnership training compliance reports to key stakeholders, and follow-up on any non-compliance issues as appropriate with staff, line managers, and functional heads.
• Work with partnership account leadership to ensure any MSA requirements, KPIs, or other partnership criteria for compliance are met.
• Provide support for quality issues/CAPAs, audits, and inspections for assigned partnership training.

Skills:

• Strong interpersonal, verbal, and written communication skills.
• Ability to build relationships and interface effectively with external clients and internal employees.
• Ability to manage multiple and varied complex tasks and prioritize workload with attention to detail, strong focus on quality, and excellent organizational skills.
• Ability to work effectively in a matrix environment and to demonstrate and foster teamwork within the group as well as across the organization.
• Proactive approach with ability to work independently, identify process efficiencies, and implement training solutions within assigned remit.
• Ability to think and work globally and be culturally aware.
• Substantive computer skills, including proficiency in multiple systems (e.g., LMS, MS Office products).
• Ability to travel as needed for the position.

Knowledge and Experience:

• At least 2 years of relevant experience working in the CRO or pharmaceutical industry.
• Previous quality, training development and/or delivery experience preferred.
• Successful track record in developing relationships with external clients and/or groups of internal customer stakeholders.
• Experience managing projects with global team members is desired.