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- Onekey Client Global Support Specialist
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Onekey Client Global Support Specialist
IQVIA Holdings Inc.
Warsaw, Poland
Onekey Client Global Support Specialist
Main Responsibilities:
Providing support for clients with Central Support service in their contract
Interact with client by call/email to discuss support cases.
Report all support activities in relevant tracking system
Use Oracle SQL to collect/analyze data stored in our internal DB
Work on IQVIA internal tools to analyze data delivery process
Keep himself updated on OneKey products and services.
Develop, share and capitalize his/her knowledge.
Expected Skills:
1-2 years of experience in related position
Bachelor degree
Interaction with client
Problem solving
Knowledge of database (Oracle and SQL Server)
MS Windows & MS Office tools
Spoken and written English (intermediate level)
Nice to have:
CRM knowledge and understanding
Pharmaceutical industry knowledge
Software Development Life Cycle knowledge
We offer:
Contract of employment
Medical care, sport card
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
Job posted: 1970-01-01