Client Team Manager

Job OverviewManages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation.

Essential Functions• Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to get data in client-desired formats.• May lead projects between business and client teams; develop translatable client action plans with internal teams (i.e. responsibilities, timeframes, and resources); provide in-depth training in databases and products, and assist with pricing products.• Develop and manage deployment of Tech & Apps products.• In charge of communication with clients on Tech & Apps projects / solutions.• Provide technical support to clients when required.• Analyze the customer’s requirement and ensure that the outcomes are delivered on time, follows high quality standards and meets customer’s expectations• Researches, analyzes and responds to client inquiries that are routine in nature.

Qualifications• Bachelor's Degree  Required

• 5 years leadership experience in the contact center/ service delivery set-up

• Amenable in shifting schedules and hybrid set-up