Application Support - Service Desk

Be a part of a supportive team of employees that focus on delivering excetional customer service. As part of the Medpace service desk, applicants will be the first point of contact for Medpace employees, outside site personnel, and study sponsors as they encounter issues in our custom applications. Each ticket or message provides real value toward fulfillig the company mission of advancing clinical research. The people supported represent a variety of roles and responsibilties allowing a unique understanding of the clinical research process. As candidates learn the supported systems, they will continue to be encouraged by their peers and management. Team membership aids in the ongoing growth and career opportunities here at Medpace. Whether the skills are used to advance along the IT career path or transition to another, the long term prospects of the position are measured in years.

• Provide timely and accurate support of ClinTrak® applications and other supported applications for internal and external users;
• Act as a liaison between end users and application development teams while maintaining the interests of end users;
• Develop and implement approaches for the use of ClinTrak® applications and other supported systems as they apply to individual users and study teams;
• Provide system Trainings/Demo to Medpace users; and
• Perform other support related tasks to meet company objectives.

• Bachelor's degree and 1 year of industry-related experience;
• Strong organizational skills, very detail oriented, flexible, with strong communication skills;
• Knowledge of Microsoft® Windows operating systems;

• Ability to work in a team environment; and

• Experience in Microsoft Office (Excel, Access), and other database system experience preferred.