Supervisor, CTA

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That’s our vision. We’re driven by it. And we need talented people who share it.If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

CTA Supervisor

Office based: Warsaw

This position plays a crucial role in fostering a high-performance culture, ensuring regulatory compliance, and contributing to the overall success of clinical operations within the organization.

Responsibilities:

Team Leadership and Goal Setting:

• Manage a team of clinical operations staff, setting clear goals and objectives to foster a culture of excellence.

• Drive staff expectations towards achieving high performance standards.

Employee Development and Support:

• Develop skills within the team and encourage continuous growth through regular feedback.

• Provide assistance and support to both local and remote staff members.

• Identify and deliver necessary training to optimize job performance, focusing on ICON procedures, ICHGCP, and local regulations.

Coaching and Mentoring:

• Implement personalized development plans for team members.

• Provide coaching and mentoring to assigned staff, including Senior and Clinical Trial Assistants (CTAs), to ensure productivity, quality performance, and continuous development.

Communication and Approval:

• Maintain regular one-on-one communication with assigned staff.

• Approve vacation time and leave requests, consulting with Project Managers/Clinical Trial Managers as needed.

Values Adherence:

• Recognize, exemplify, and adhere to ICON's values, emphasizing commitment to People, Clients, and Performance.

• Instill a culture of expecting excellence, delivering on commitments, and inspiring others.

Travel and Regional Support:

• Travel approximately 10% domestically and/or internationally.

• Ensure the development of tools, templates, and processes for regional use as needed.

Performance Management:

• Set clear goals and objectives for team performance, conducting timely reviews and appraisals.

• Take appropriate actions to ensure staff consistently meets performance expectations.

• Make recommendations for promotions when appropriate.

Resource Management:

• Monitor and evaluate workload, collaborating with Resource Management and Project Manager/Clinical Trial Manager for optimal resource allocation.

Recruitment and Onboarding:

• Participate in the interviewing process for internal and external candidates.

• Ensure proper induction and orientation for new hires, assigning mentors as necessary.

Issue Resolution and Quality Improvement:

• Address issue escalation related to the quality of staff performance.

• Contribute towards quality improvement initiatives, implementing necessary Quality Control activities and monitoring relevant metrics.

Productivity and Profitability:

• Measure and improve productivity and profitability of the assigned staff.

• Consistently perform Senior CTA duties as assigned.

Requirements:

• Bachelor's degree ideally in a relevant field (Life Sciences, Nursing, or related discipline).

• Clinical research experience, background working as a CTA is preferred

• Demonstrated experience in coaching, mentoring, and developing staff

• Fluency in English and Polish

Benefits of Working in ICON:Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.