Sr Patient Engagement Lead/ Patient Recruitment Specialist

Description

Senior Patient Engagement Lead/ Patient Recruitment Specialist

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job responsibilities

• The Specialist will implement a strategy that enables Clinical Trial Management (CTM) team to deliver on enrollment goals
• Collaborate with Program Lead on the development and delivery of comprehensive and innovative global recruitment and retention strategy for assigned protocols
• Leverage available sources to evaluate past and current landscape, patient journey map, patient ID strategy and patient experience plan
• Develop and deliver protocol specific patient recruitment toolkits for use by Clinical Trial Management team
• Manage workflow and internal review of patient facing materials between internal and external stakeholders
• Track metrics/KPIs related to assigned protocols
• Contributor to vetting and recommending patient recruitment vendors in partnership with Vendor Management team
• Contribute to process improvement activities within patient recruitment group
• Contribute to creation of centralized repository for program and study support tactics ad tools
• Accountable for establishing strategies for clinical trials that drive recruitment and retention of diverse populations representative of the epidemiology of disease in the US 

• Lead, build and implement internal and external awareness on the importance of diversity and inclusion in clinical trials (applicable to global)
• Identify and develop strategies to drive process changes required to increase participation of diverse populations.
• In partnership with study teams, the lead will set diversity targets and oversee program level strategies to meet targets and implement these strategies throughout the execution of the trial
• Ensure all project deliverables meet customer expectations including contracted deliverables, provision of accurate projections, reports and updates, together with ongoing risk assessment and proactive mitigation strategies. 
• Contributes to departmental growth through internal and external business development opportunities either through support of pre-award opportunities or Site and Patient Diversity consultation for existing projects already awarded to Syneos Health.
• Act as the single point of contact/primary lead for clinical trial initiatives and is the primarily in contact with the Director of Site and Patient Diversity for clinical trial related diversity KPIs
• Leads or participates in change initiatives across and within the Site & Patient Access Business Unit. 
• Collaborate with sponsor and study team in the creation of study-level diversity plans in alignment with the Consolidated Appropriations Act, Jan 2023, and April 2022 FDA draft guidance 
  • Develop and implement study-level diversity strategy based on disease epidemiology or population data
  • Support the clinical study teams throughout the trial lifecycle
  • Monitor enrollment and progress against diversity enrollment goals
  • Conduct training and deliver presentations to educate internal project teams 
  • Provide oversight and serve as clinical trial diversity SME to study teams in support of study-level diversity strategy
  • Work with Patient Engagement team to ensure recruitment and retention materials are culturally sensitive and follow recommended literacy levels
  • Support additional diversity initiatives as needed

Qualifications

What we’re looking for

• BA/BS in the biological sciences or related discipline in the natural sciences/health care field (e.g. RN) 

• Minimum 5 years’ experience working within patient recruitment/retention and clinical trials

• Knowledge of current legislative and regulatory requirements and guidelines concerning clinical trial diversity and diversity plans.
• Knowledge of barriers to enrollment of underrepresented patient populations in clinical trial
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet
• Strong presentation skills, interpersonal skills, as well as a team oriented approach 
• Excellent verbal, written, communication and time management skills 
• Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high quality work  
• Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment
• Strong study-level and department-level operational experience with a track record of leadership and a willingness to challenge yourself to meet study, department, and company goals    

Get to know Syneos HealthOver the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information:Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.  Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.