Systems Support Specialist

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfill our mission to advance and improve patients' lives.

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research by providing outsourced services to pharmaceutical, biotechnology, medical device, and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

The Role:

Responsible for the data quality maintenance, configuration, testing, end-user support and training associated with the clinical trial systems used in support of business unit operations, i.e. clinical research, lab operations, project management and business administration. By partnering with end-users and technology groups, ensures all incidents are analyzed, resolved, and reported back within the mutually-agreed timeframes.

• Troubleshoots and resolves clinical systems reported issues via phone, web, email and in-person channels.

• Supports the development, configuration, implementation, testing, documentation and maintenance of clinical system applications.

• Implements and documents system change requests and updates and/or creates process documents as needed.

• Trains and supports end users on the use of the system. Creates, updates and maintains training documentation as needed.

• Conducts periodic reviews and validation activities to ensure system content and designs meet end-user needs and regulatory requirements and conform to company technology principles, architecture and strategies.

To be successful in the role, you will have:

• Bachelor's Degree
• Advanced English level
• Any Clinical Research Experience
• Assertiveness - Confident engaging with all levels of leadership
• Good communication and organization and follow up skills

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That is why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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