Application Administrator I

<h2>Job Overview:</h2><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt; font-family: verdana, geneva;">Covance by Labcorp is recruiting an Applications Administrator I for a dynamic team in either Harrogate, UK or Madison, WI. Get ready to redefine what’s possible and discover your extraordinary potential at Covance. Here, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose, you’ll be empowered to own your career journey with mentoring, training and personalized development planning.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10pt; font-family: verdana, geneva;">This position will provide technical computer support to Early Development/CTTS, including problem solving, tracking, and issue resolution. The position will include application administration support for all Early Development and CTTS in coordination with multiple Computer Application Support/Application Administrator positions. Duties are assigned below to AA or designee.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong>Business Focused</strong></span></p><ul><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">The position will function on a regional level and global level</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Act as an application SME resource for end users</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Provide technical troubleshooting support and issue resolution for assigned computer applications and associated instruments</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Lead and co-ordinate resolution to technical and business process issues as related to assigned computer applications</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Liaise with Business Technology Analysts on a regular basis to ensure smooth and appropriate transition of new computer applications.</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Coordinate business meetings where appropriate to ensure business user’s needs are being met.</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Document discussions, issues, recommendations, and resolutions related to supported applications</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Communicate technical issues and resolutions with users and share information with the Business Unit</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Understand and maintain a high level of functional subject matter expertise and help to manage changing requirements</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Responsible for training or confirming training of users in assigned computer systems</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Work with users to fine tune functionality</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Optimize business processes and application functionality</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Work with users to expand deployment of applications to other departments and business units</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Assists Manager with process to ensure a coordinated and unified approach for all managed applications</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Perform other related duties as assigned</span></li></ul><p style="margin-left: .5in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">                                                   </span></p><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong><span style="color: black;">Regulatory Focused </span></strong></span></p><ul><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Manage user access to the application including addition, modification, review, and removal of accounts as appropriate</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Perform periodic reviews of user access</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Establish, track, and maintain errors and performance in change control forms and logs</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Provide application documentation for client and regulatory audits</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Ensure responses to audit findings are completed as assigned by IT Compliance</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Validate and perform user testing including the process design tests to challenge the software, and documenting results/installations as required by GLPs and/or SOPs</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Write, approve, and perform qualification and other testing required to ensure application functionality</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Archive validation documentation</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Create, manage, and archive application documentation and data</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Work with users to generate and review Application SOP’s</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Work with users to create, review, and update application user manual(s) and System Usability Documents (SUD)</span></li></ul><p style="margin-left: .75in;"> </p><p style="margin: 0px;"><span style="font-family: verdana, geneva; font-size: 10pt;"><strong><span style="color: black;">IT Focused</span></strong></span></p><ul><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Help develop efficient and effective processes to ensure good communication between the business units and Information Technology (IT) staff.</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Manage escalation of technical issues to IT</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Manage escalation of issues to application vendors</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Maintain application configurations which can be controlled within the application</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Assist in retirement and/or decommissioning of applications</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Ensure updates are made to the global systems inventory for applications</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Coordinate release of new versions of the application into production including completing the Release into Production Checklist</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Develop business scenarios to test the application</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Verify installation and operation of the application</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Document analysis and/or testing related to infrastructure changes. (e.g. operating system patches, significant network changes)</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Participate in validation projects for assigned applications (e.g. requirements analysis, validation and regression testing, process analysis, deployment) </span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Create and maintain change control forms and logs</span></li><li style="margin-left: .75in;"><span style="font-size: 10pt; color: black; font-family: verdana, geneva;">Interfacing and qualification of instruments to the application and first line support for instruments/instrument controllers</span></li></ul><h2>Education/Qualifications:</h2><h2><span style="font-size: 10pt;">Minimum Required:</span></h2><ul><li style="margin-left: .25in;"><span style="font-size: 10pt;">Bachelor’s degree required or equivalent in experience</span></li></ul><h2>Experience:</h2><h2><span style="font-size: 10pt;">Minimum Required:</span></h2><ul><li style="margin-left: .25in;"><span style="font-size: 10pt;">2-3 years related experience</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt;">Advanced knowledge of computer programs (e.g., MS Word, MS Excel, computerized data acquisition systems).</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt;">Knowledge of laboratory operations, study design and equipment used in department.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt;">Detailed knowledge of business processes and detailed knowledge of main data collection and analysis applications (i.e. NG/Pristima and Tox Reporting).</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt;">Knowledge of GXPs and regulatory agency guidelines.</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt;">Knowledge in the management of small business projects. </span></li></ul><p style="margin: 0px;"> </p>