Investigator Reconciliation Lead
Parexel International Corporation
Hyderabad, Telangana, India
The lead investigator reconciliation specialist is expected to perform reconciliations of the highest quality based on the information sourced from Oracle R12, Medidata Site Pay, Impact Harmony, and other internal/non-internal systems such as IVR and EDC reporting. During and upon completion the lead communicates findings with the necessary parties to work toward resolution of any over/under payments.
Reconciliation Definition: An investigator fee reconciliation provides a snapshot of the current state of payment for system data and indicates over or under payment of items listed in the system.
The lead reconciliation specialist assists in organizing the reconciliation team with the use of the Assyst Ticketing tool. The lead advises the team in regard to communicating to project leads payment specialist, and other internal members in addition to aiding with communicating to sites when needed.
The lead is expected to have mastery of the inputs needed for completing a successful investigator fee reconciliation. Additionally, the lead will leverage their knowledge of reconciliation to provide leadership within the team when the team is tasked with studies that have non-traditional or complex payment requirements and/or clinical conduct.
Key Accountabilities : Monitors the Assyst Ticketing SVD for Investigator Fee Reconciliation for assignment of new requests Acquires all necessary reporting elements from internal systems and requests additional information as needed. Communicates with project leadership, payment specialists, and other internal members to obtain additional elements needed to perform the reconciliation. Assembles and compares the reporting from Oracle R12, Site Pay/Impact Harmony, CSAs, and external third-party reports as needed to assess the accuracy of the payments completed, processed, and system items not in the payment process. Maintains a reconciliation workbook(s) per study in which the lead performed the reconciliation, indicating any suspected and/or confirmed errors in payment. Communicates findings back to the payment specialists, project leadership, and CRAs when clinical input is needed. Aids in resolution of over/under payments in working with the payment specialist, project leadership, clinical team, and/or ticketing as necessary. Submits a recovery ticket when a site that has an over/under payment no longer has any further payments to process Coordinates with project leadership and clinical as needed to provide support to the site for recovery Ensure thorough knowledge of Parexel WSOPs, SOPs, Operational Guidelines, Work Instructions and payment specific procedures Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, office and travel expense claims)
Skills Leadership skills that include the ability to work with a virtual team across locations and cultures carefully weigh the priority of project tasks and manage deliverables enlist the support of team members in meeting goals strong customer focus, ability to interact professionally within a client organization ability to manage multiple and varied tasks with enthusiasm, prioritize workload with attention to detail effective time management in order to meet daily metrics or team objectives commitment to high quality work and respective consistent performance excellent interpersonal, oral and written communication skills Proficient in use of web based IT systems and MS Excel, PowerPoint, MS Project and Word. QualificationsEducation Educated to a degree level (Accounting, biological science, pharmacy or other health related discipline preferred) or relevant clinical or business equivalent
Proficient in English language (Reading and Writing)
Minimum Work Experience
3 or more years’ experience, preferably with a Multinational Company in a relevant job involving qualitative data entry, data validation in the area of finance, Project Management, Contracts. Experience with a Clinical research Organization or a Pharmaceutical Company is preferred