- Clinical research jobs
- Functional Analyst
Functional Analyst
IQVIA Holdings Inc.
Zaventem, Brussels-Capital Region, Belgium
The Functional Consultant will
- Support sales in the pre-sales traject
- Support the customer during the implementation or migration process
- Deliver additional reporting and business services
- Guard product quality & added value
- Act according to the mission and the vision of the IQVIA Healthcare department
Core Result areas:
1/ Support pre-sales by:
- Documenting USP’s of the IQVIA solutions
- Documenting successful use-cases
- Creating demo material
- Create tools supporting Sales to prove added value of the IQVIA solutions
- Schedule and conduct business requirement workshops and demos with end-users
- Provide subject matter expert advice with focus on ROI to customers
- Perform and document high-level business requirements definition and gap analyses
2/ Implementation:
- Support customers in parameterizing & validating the IQVIA solutions
- Has primary responsibility for the functional aspects of the customer projects
- Work closely with the Technical Lead and other project team members to define and deliver project results
3/ Post-sale
- Handle customer support issues
- Guide the customer through the functional part of product upgrades & migrations
- Apply the aftercare methodology to monitor customer satisfaction
4/ Service delivery
- Execute billable reporting and business services related to the IQVIA solutions
5/Product ownership
- Provide qualitative business documentation related to the IQVIA solutions (release notes, model usage, data lineage, headstart, report library,…)
- Governance of the added value components of the IQVIA solutions
- Gather and analyse product improvement suggestions and input from customers for the development roadmap
- Work closely with the development team to validate improvements and new development
6/ Knowledge
- Acquire, maintain and expand business expertise in order to add value to IQVIA's customers
- Acquire, maintain and expand knowledge of various BI technologies (Cognos Analytics, Qlik Sense,…)
7/ Continuous Improvement
- Improve and standardize functional analysis approach
- Set-up and maintenance of knowledge base and wiki for customer
You have:
- A Bachelor’s or Master degree with 5 years of work experience as contributor in complex data driven software development environments (with preferably BI-knowledge)
- 1 to 3 years supervisory experience
- A customer-oriented personality with positive drive and a pragmatic, innovative approach
- High interest in qualitative and quantitative data analysis and interpretation;
- High proficiency in MS Office applications
- Basis understanding of financial concepts
- Mandatory knowledge Dutch, French, English
Job posted: 2023-08-08