Onsite Service Agent

IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description: 

Our position is a unique opportunity to employ your technical experience by collaborating with healthcare professionals and participating in technical initiatives in medical device technology. You will be the primary technician onsite and will be responsible for replacing parts, troubleshooting, repairing, preventative maintenance and updating medical devices in a hospital setting.

This role will require ongoing support at a local hospital facility and will see you servicing multiple devices per day to ensure quality and upkeep.

This is a great opportunity to develop and advance your technical skills at a local hospital facility!

Training:

This position requires 7 weeks of hands-on, onsite training at the client’s headquarters and customer sites.

Responsibilities: 

• Organizing, testing, updating medical devices, preventative maintenance, installing/configuring hardware, software, and network products
• Manually move and carry medical equipment and un-box medical devices from shipping or storage containers
• Set-up and organization of equipment and workstations
• Conduct routine checks and records data from product tests after installation and configuration
• Full-time commitment, M - F
• Provide ongoing communication and customer support to on-site hospital staff
• Complete other duties at the discretion of management

Requirements:

• Minimum of 1-2 years of technical experience in a hospital setting preferred. Other Field Technician experience in a healthcare setting will be considered.
• An active and unrestricted driver license is required for this position
• Must have a personal vehicle and willing to use it for job related assignments
• Must be comfortable with basic software programs and Microsoft operating system
• Must be comfortable with Outlook and Excel
• Must be comfortable using a USB and organizing files
• Ability to assemble and disassemble equipment and devices
• Ability to sit and stand for long periods of time and lift up to 50 pounds
• Assignment-based schedule with 40+ hours commitment per week when in the field on an assignment
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
• Must be located in or able to reasonably commute to Lexington, KY

This position has the potential for future career opportunities in traveling field engineer or technician roles; a willingness to be flexible to a 100% national travel role is a plus!

Preferred Experience:

• Hardware - Replacing Bezels, key pads, buttons, batteries, etc.
• Software - Calibrations, networking, software updates, etc.
• Set-up and organize the equipment and workstations.  
• Conduct routine checks and records data from product tests after installation and configuration.   

#LI-CES

#LI-DNP

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.  https://

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role is $27.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.