3155 - Reference File Maintainer 2

Role Purpose:

• Responsible for the daily maintenance of healthcare Organizations and Prescribers in all database of the US Region.
• Validates, research & analyses to client data inquiries with the use of the process tool.

Job Responsibilities:

• Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.
• Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.
• Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.
• Performs ad hoc data analysis and participates on various process improvement as needed.
• Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.

Job Requirement:

• Graduate of any 4-year course. Fresh graduates are encouraged to apply.
• Experience in handling voice and healthcare account is an advantage but not a requirement.
• Basic knowledge in Windows applications (Excel, Word).
• Strong verbal and / or written communication skills in either the language of the country supplied or English.
• Critical thinking and problem-solving skills.
• Demonstrate strong understanding of complex concepts and processes. 
• Has initiative and is self-motivated to see through until resolution concerns raised by Clients.
• Candidate must be willing to work in night.