Italian Speaking Senior Customer Service Representative

Job Description

Italian Speaking Senior Customer Service Representative

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Job Title: Senior Customer Service Representative – Installation Order Management

Location: Budapest/Hungary

Employment Type: Full-time

How will you make an impact?

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

As a Back Office Representative, you will be part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is an excellent fit for people who enjoy working in an international setting, where a wide range of administrative tasks are fulfilled. Based at our Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field service engineer team, and delivers professional service and excellence in a diverse back-office environment.

What will you do?

• Take ownership of order management process activities

• Create tickets in ticketing tool and place the installation order in SAP
• Assign and schedule Engineers to the field if required
• Monitor status of installation orders
• Maintain and develop excellent relationship with different departments
• Document and track all required information and daily data

• Manage the process for escalated inquiries and complaints to resolution
• Provide expertise, guidance and support to colleagues as necessary
• Build and maintain relationship with field service technicians, sales department, dispatching team and additional accounts within the business unit.
• Contribute to the assessment of processes and related improvement in order to increase productivity

How will you get there?

• 2+ years’ customer service experience in a multicultural environment is preferred

• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred

• Fluent English and at least Intermediate Italian language knowledge (French speakers are also welcome)

• Competent Microsoft Office user (Especially Excel and Outlook)

• Strong written and verbal communication skills
• Good problem-solving skill and result oriented attitude
• Display attention to detail and accuracy in the workplace
• Process improvement mindset
• Good organizational skills and the ability to prioritize effectively

• Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers
• Experience with SAP, C4S preferred but not essential

What we offer?

• At Thermo Fisher, your work will have real-life impact, and you’ll find support in achieving your career goals
• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued.
• Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.
• If you join, you could include yourself into our supportive and caring social communities and networks.
• Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model.

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Not exactly what you are looking for? Apply to our Customer Service Talent Community.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.