French OR German Speaking Senior Customer Service Representative

Job Description

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has an outstanding story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of our organization, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location: Budapest, Hungary

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

• Manage the process for enquiries and complaints to resolution, without managerial support

• Deal with sophisticated customer requirements, efficiently and professionally as per the service level agreement.

• Maintain daily customer service reports

• Manage all submitted in written complaints within the division’s guidelines

• Adhere to SOP’s, SLA’s and departmental training guideline, successful completion (>80%) of ERP and country specific tests

• Develop and review training materials to support new joiner training

• Manage workload by considering the entire team’s workload allocation and be ready to provide cross-regional and cross-functional support when vital

• May be required to help out with other related duties as required and/or assigned.

Skills:

• Competent Microsoft Office user

• Fluent English and at least IntermediateFrench OR German language knowledge

• Ability to identify and solve problems and to multi task under deadlines

• Self-motivation, passion, a positive attitude and perform as a great teammate

• Display attention to detail and accuracy in the work place

• Good organizational skills and the ability to prioritize and / or delegate effectively

• Demonstrate judgment, tact and diplomacy in dealing with internal and external customers

• Work on own initiative, work well with others and lead by example

Experience:

• A minimum of 3 years’ customer service experience required, preferably in a call centre/office environment

• Experience with Oracle or SAP preferred but not essential

Education:

• Requires a high school graduate or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

Working Conditions:

• This position requires repetitive typing, considerable interaction on the teleconferences and regular use of a computer.

• Most of the other physical demands are typical with those associated with an office environment.

• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.