Service Delivery Manager

Join an exciting international team at a time where real change can be made! The IT Service Delivery manager is responsible for managing the output of the ITSM team in their daily activities as well as in the analysis and process improvements that are implemented to make the internal and IT customer experience a class leading service for the business.

Reporting to and working closely with the IT Operations Director, this role is integral within the function in delivery high quality knowledge, experience, support and analysis.

Knowledge and Skills:Comfortable working closely with technical resources & Team leaders to ensure / maintain globalisation strategiesIdentify opportunities for improving business operations through more effective use of IT resourcesContribute to the definition and development of worldwide operating procedures and standardsPrepare process proposals or recommendations especially related to improve efficiency and performance of the IT environmentThe ability to deliver an initiative through to its launch/implementationA high level of quality and attention to detailExperience in service management, process development, IT operations, compliance, and resource planningExcellent interpersonal and customer service skillsIn-depth knowledge of industry best practices and service delivery standardsStrong leadership ability and team spiritExcellent written and verbal communication skillsExcellent organizational skillsProblem-solving skillsSuperior analytical, evaluative, and problem-solving abilitiesAbility to communicate complex business challenges in a non-technical and simplified manner to senior management and business stakeholdersCreation and management of various monitoring dashboards/presentationsEvaluated service performance and modified SLA patterns to resolve operational issuesAble to work under pressure and meet deadlinesSelf-motivation and able to take responsibility

Experience and Education:ITIL V4 CertifiedExperience leading a multicultural, worldwide teamExperience successfully evolving IT processesBS/BA or relevant work experienceStrong English written and verbal skills required.

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