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- Investigator Support Coordinator - Bilingual (Remote)
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Investigator Support Coordinator - Bilingual (Remote)
Laboratory Corporation of America Holdings (Covance)
Indianapolis, United States of America
Application Window: Monday, May 6th-Friday, May 17th
Pay Range: $15/hour-$22/hour
If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at Labcorp as an Investigator Support Coordinator.
The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. The coordinator will provide results to site staff by telephone or fax.
This is a fully remote position.
In more details, you will be…
Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
Updating the database with appropriate information and informing personnel of additional testing needs.
Supporting sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
Assisting and supporting in the implementation of global processes and procedures
Tracking and reporting metrics as determined by management in the agreed timelines
Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete
Acting as a liaison for both internal and external clients
Communicating investigator site needs when new policies or procedures are discussed
Instilling a culture where patient safety is top priority
Promptly address patient safety issues and escalates as needed for resolution
Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures
Note: Saturday shift required once every 2 months.
What we’re looking for
Investigator Support Coordinators are the most successful at Labcorp with:
Customer service skills
Self-motivated with strong verbal skills
Attention to detail and good organizational skills
Being a team player with an ability to work independently
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Adaptability skills
Problem solving skills
Fluency in English + Spanish and / or Portugese.
Experience in the pharmaceutical industry is an advantage
Education:
High school diploma with 2 years customer service experience over the phone
Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.
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Job posted: 2024-05-06