Dedicated Sales Support Specialist

Work Schedule

Environmental Conditions

Job Description

Are you ready to take your career to the next level? Thermo Fisher Scientific Inc. is seeking a highly motivated individual with a strong work ethic to join our team as a Sales Operations Analyst III. This is a unique opportunity to be part of a world-class organization that is committed to delivering exceptional products and services to our customers.

Job Description:             

• Liaison between sales/customer and all relevant internal teams (CSR, Planner, B2B, CAM, product management, tech support, customs, credit & collections, service, price maintenance, inter-divisional, etc.)
• Process all inbound escalations from the BID Sales Team via phone, email and chat.
• Effectively communicate resolutions direct to end-customers
• Quote & Order research and resolution, Order Entry
• Proactive Open/Stuck Order Management
• Assume full ownership and accountability of the order admin functions for a set group of BID sales districts

Requirements:

• Bachelor’s degree is preferred in Business Administration or a scientific discipline.
• 2 years of related customer service experience with order entry systems and processes experiences required.
• Excellent written and verbal communication skills are required.
• Must demonstrate the ability to identify and solve problems, and to multi-task under deadlines.
• Must have a working knowledge of personal computer applications such as Microsoft Word, Excel, PowerPoint and Outlook.
• Order entry/inquiry experience required
• Experience with Salesforce and the quoting process is preferred.

At Thermo Fisher Scientific Inc., we believe in fostering a diverse and inclusive work environment where everyone has an equal opportunity to succeed. We are an equal opportunity employer (EOE) and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable law.

We are committed to providing reasonable accommodations and adjustments for individuals with disabilities in the recruitment process. If you require any accommodations, please let us know and we will work with you to meet your needs.

If you are ready to join a world-class organization and make a significant impact, apply now to become our Sales Operations Analyst III. Don't miss out on this exceptional opportunity to grow your career and be part of our ambitious team.