Content & Functional Reviewer

Content & Functional Reviewer

Location: Flexible working (Limerick/Dublin, Ireland)

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That’s our vision. We’re driven by it. And we need talented people who share it.If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Summary

Firecrest Clinical is part of the ICON plc Group and produces highly visual and engaging products for the Clinical Trial Industry.  Firecrest products help improve Site performance by delivering innovative and effective training to sites while complying with Industry Standards.  As an organisation responsible for the development of clinical training for medical staff, the Content and Functional Reviewer role is critical to the delivery of accurate and high quality training products to our clients.

The Content and Functional Reviewer (CFR) will have responsibility for identifying, monitoring, and reporting quality issues on our product and process. This is a great opportunity for individuals who have a passion for quality, enjoy fast-paced environments and are solution orientated.

The CFR will have a high proficiency in English and strong attention to detail is essential. The CFR will be competent to work on their own but also as a team member with other professionals. The CFR will be required to complete projects within specified timelines and report on product and process issues on an ongoing basis.  In doing so they will be focused on continuous improvement helping to identify innovative and effective approaches to product and process improvement within Firecrest.

Responsibilities

• As part of a project team, assume responsibility for conducting editorial and functional reviews of Firecrest created content against defined content standards and checklists.*• Assist the project team with providing the client with a positive experience through the development of training components and support tools.• Take responsibility for informing project manager of all quality issues regarding client deliverables, and following through to resolution.*• Ensure projects have been conducted according to quality processes through compliance monitoring and reporting.*• Actively participate in lessons learned and quality improvement initiatives.*• Actively contribute to teamwork by being demanding of both self and team.*• Assume individual responsibility for own deliverables and deadlines. Assume collective responsibility for successful on-time completion and quality of projects.*• Collaborate with teams to develop learning solutions for a global audience.• Aim to ensure business objectives are met by ensuring defined CFR goals and target metrics are achieved.*• Motivate and encourage fellow team members, providing necessary support.• Embrace and contribute to process improvement, product enhancement, and content standards, with a focus on streamlining processes and meeting client needs, through removal of waste, addition of value, and improvements to development tool set.• Recognize, exemplify and adhere to ICON’s values which centre around our commitment to people, clients and performance.• Undertake other duties in-line with your role and business requirements as required.Benefits of Working in ICON:Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.