HR Service Delivery Counselor

Job Overview:

Join our growing EMEA HR Service Delivery Center!

Full time role, 2 years contract, office or home based role.

Here at Covance there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Every HR Coordinator plays an important role in providing innovative solutions and contributing new ideas to improve operations. Family, community and hardworking values are weaved into all that we do.

If you want either to expand or get your 1st professional experience in HR and you have a very good command of German and English , excellent customer service and communication skills, you are the candidate we are looking for!

Our HR Coordinator will be providing HR Service Delivery support for the organization. This role provides a broad scope of services to support the execution of human resources activities and processes. Delivers accurate and timely processing of HR transactions and delivers outstanding customer service to internal clients. Evaluates work requests and determines appropriate priority and resolution. Works with various HR functional areas to accomplish work goals. Come grow with us!

We are looking for HR Coordinator with German (internal job title: HR Service Delivery Counselor).

In our dynamic and friendly corporate environment you will have the opportunity to work with an international team and practice your language skills on daily basis, when dealing with employees’ inquiries, working on HR documents or participating in various interesting projects.

Main Responsibilities

Providing HR administrative support for Germany using German languageAnswering (either by phone, or in writing) customers’ (internal employees, business partners, managers, etc.) questions across EMEA region regarding HR inquiries Providing HR support to employees with a focus on delivering excellent customer experience,Handling requests in a timely manner according to procedures,Interacting with other HR teamsUnderstanding the customer’s issue and ensuring that the necessary action is carried out to resolve itResolving a high percentage of requests at first point of contact through the use of the knowledge baseEntering and updating the information into the tracking systemSupporting HR administrative work unique either for the business or geographyParticipating in various HR projects as they ariseEducation/Qualifications:Bachelor/master degreeFluent in German and English Experience:

 Fluent in German and English Excellent communication and interpersonal skillsCustomer focus, diligence and attention to the detailsGood time management and organizational skillsProficiency in MS OfficeQuick learner willing to develop in customer service and in HR areaPrevious professional experience either within HR or customer service would be an asset