Accounts Receivable Coordinator

Role Summary:

To maximise IQVIA cash flow through the timely and accurate collection and processing of customer payments in accordance with IQVIA financial policies & procedures. Integral member of PSC Invoicing and Receivables team. You will be working with external customers and internal stakeholders to ensure payment is made on all AR invoices within terms; this requires early identification of roadblocks and prompt implementation of effective solutions. There are additional duties of cash posting, AR ledger maintenance and G/L reconciliations to ensure timely and accurate AR & G/L accounting that meets all internal/external audit & SOX requirements.

Key Accountabilities:

• Maintenance of the Accounts Receivable ledger

• Contacting customers with regards to payment / problems

• Entering and applying cash receipts

• Timely internal communication to Business Line of debt status and problem escalation

• Month end processing

Principal Responsibilities:

• Collect outstanding debts required to meet cash targets utilising IQVIA PSC collection procedures

• Record, enter and apply cash receipts

• Support the AR Team Leader in meeting cash targets and Service Level Agreement requirements

• Resolve, assign and escalate issues relating to Accounts Receivable as required within the PSC/Business

• Support implementation of changes to policies and procedures on issues within own area, as directed by the AR Team Leader to ensure a consistent approach across the organisation.

• Participate in continuous improvement activities to exceed customer expectations and promote a professional finance organisation.

• Weekly/Monthly reporting of cash collections, ledger status and collection issues

• Customer visits as required

CANDIDATE SPECIFICATION

Qualifications/Experience

• Previous experience of Receivables / cash collection is essential

• Competent use of Microsoft Excel

• Previous experience of using financial software packages is preferable

• Fluent English (verbal & written communication)

Critical Skills/Competencies

• Self-motivated team player

• Excellent attention to detail

• Ability to recognise, assign and escalate collection problems

• Customer oriented

• Excellent communication skills – by telephone, written and in person

• Prioritises their schedule and workload to enable ‘turnaround times’ specified in the Service Level Agreements to be met

• Understands the importance of a quality driven culture

• Positive, constructive and innovate approach; good problem solver

• Demonstrates flexibility during monthly, quarterly or year-end closings

• Can embrace change and participates in continuous improvement activities

• Good understanding of “order to cash” and “process to pay” business processes