Lead Cloud Engineer

Job Description

“What I do at Thermo Fisher Scientific extends outward—to my coworkers, to the scientific community and to people around the world who benefit from our innovative thinking and advanced technology.” - Thermo Fisher Scientific Employee

When you join us at Thermo Fisher Scientific, you’ll be part of a hard-working team that shares your passion for exploration and discovery. Thermo Fisher recognizes that digital enablement has the power to change the way our customers work — providing them with unmatched capabilities for digital science execution, commerce, and services and to drive efficiency and ultimately power science.

How will you make an impact?

Thermo Fisher is seeking a new colleague who is passionate about customer experience, is technologically savvy, and has a passion for the digitization of science. The vision of the Digital Science Business Unit is to make it easy for our scientific customers to generate value in their research, development, and manufacturing lab operations through digitalization.

Discover Impactful Work:

The Lead Cloud Engineer , working with Services Managers, Consultants, Project Managers, and our Digital Transformation teams in Global Services, is responsible for coordinating a distributed team of highly specialized engineers to ensure our customers receive the support they deserve, with outstanding quality.

This is full time, permanent opportunity with 100% remote working within the UK.

A day in the Life:

• Lead end-to-end availability and performance of key services and build automation to prevent problem recurrence. Automate response to all non-exceptional service conditions.
• Lead a team of Technical Operations Engineers on projects for users and be directly responsible for uptime and resilience.
• Hands-on leadership by example, mentor the team, and establish credibility through quality technical execution.
• Be available for critical issues on-call over evenings and weekends and to assist in customer outages.
• Build, follow, and enforce QMS, CAPA, Regulatory processes across all team members of the team.
• Design, maintain, and improve quality, performance, scalability, and availability of production Software as a Service (SaaS) environments in the Amazon Web Services cloud.
• Develop, automate, and implement standard methodologies for security, deployments, and disaster recovery.
• Design protection of Data at Rest and in transit and Network Perimeter controls.
• Proactively supervise services and respond to solve issues pertaining to AWS Cloud Infrastructure, System (Windows/LINUX/UNIX), Databases, Network, and SaaS applications.
• Automate, implement, test, and operate advanced security techniques in compliance with industry standard methodologies.
• Implement and handle automated network security, application security, auditing, and validation. Use attack tools to test for vulnerabilities.
• Research and gain a detailed knowledge of attack vectors that may be used to exploit software. Partner with Corporate Information Security (CIS) teams to share ideas and implement corporate requirements.
• Maintain processes, tools, and documentation in support of the customer environments.
• Find opportunities to implement automation and carry through on implementation.
• Plan and perform scheduled maintenance and product upgrades on SaaS applications on AWS.
• Deploy new versions of Digital Science software to customer systems on Cloud.
• Provide supporting input to Professional Services Solution Architects when required.
• Author and contribute to Infrastructure Documentation and Knowledgebase.

Keys to Success:

Education

• Bachelor's degree in Computer Science or related field with strong broad, operational IT experience in a large company environment (or an equivalent combination of education and experience); Master’s degree preferred.

Requirements

• Must have, or be eligible for, UK SC (Security Check) Clearance.
• Recent hands-on implementation of AWS infrastructure in a SaaS environment.
• GxP knowledge and experience following and developing a QMS highly preferred.
• Experience with VPN and Network troubleshooting and design is a plus.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

• This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.