Field Service Engineer II - Electron Microscopy

Division Specific Information:

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Here are some of the products you might support our customers with:

• Corporate organization
• Overview of our instruments
• Inside the Titan Transmission Electron Microscope
• How to make a microscope

Discover Impactful Work:

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and approve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. 

Hear from our current Field Service Engineer: https://www.linkedin.com/mycompany/thermo-fisher-scientific/recommendations/urn:li:activity:6911716842898083842

A Day in the Life:

• As the primary regional field service engineer, ensure customer needs are met applying appropriate resources
• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Successfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the region
• Proactively seek out additional learning opportunities both inside and outside of the region
• Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Be able to perform Preventative Maintenance on assigned tools
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Make yourself available to train and mentor new field service engineers
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide recommendations for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• Must maintain Thermo Fisher Scientifics’ 4i Values.

Keys to Success

Education:

• Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 5-10 years of equivalent combination of education, skills and experience

Experience

• Typically requires approximately 5 years of hands-on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems is ideal
• Experience with Ultra High Vacuum (UHV) a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical problem solving.

Knowledge, Skills, Abilities:

• Ability to partner effectively with customers 
• Able to take lead on difficult customer critical issues
• Demonstrated ability to lead complex technical issues
• Excellent interpersonal communication skills; must have a professional working proficiency in English 
• Proven ability to troubleshooting complex systems and subsystems down to component level 
• Literate in MS DOS and Windows software environments 
• Able to read and interpret schematics 
• Familiar with UHV phenomenon and technology 
• Must have ability to obtain a valid passport and travel regionally and internationally as required 
• Must possess a valid driver’s license 
• Physical requirements include the ability to lift up to 50 lbs. 
• Must be able to secure entrance to US Government laboratories and facilities, if required
• Must be willing to travel 25-50% of the time.
• May require proof of Covid-19 vaccination.
• Must be able to secure entrance to US Government laboratories and facilities
• Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.  

Apply today! http://jobs.thermofisher.com