Client Services Project Manager III

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

We are the Clinical Trials Division (CTD): We Supply the Hope that Changes Lives

CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right therapies in the right doses at the right time - a concept that we internally adopt as "There is a Patient Waiting." Our unique blend of services includes project management, packaging, distribution, transportation management and specialty logistics, ancillary supply management, clinical supply optimization, bio-repository storage and much more. Our more than 4000 employees in over 15 countries work hard every day knowing that what they do matters.

As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients.

Your Responsibilities:

• Independently manages a client portfolio of moderate to strategic or complex projects
• Owns the delivery of all technical and service aspects of projects and studies for clients, looking for opportunities to create better efficiencies or creative problem solving for more successful outcomes
• Empowered to design the preliminary design of the study and manage the study, end to end
• Connects and collaborates with key team members within the company and will have direct contact with all internal departments and one on one contact with external customers
• Empowered to involve appropriate internal and external customers, maintaining continuous communication and ensures the work delivered to customers is of a consistently high standard working with quality management systems
• Participates in Project Meetings at a Fisher Clinical or customer site. Leads and represents the business at kick-off meetings as required by the customer
• Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates
• Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure
• Appropriately represents and ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required
• Provides accurate and timely financial forecasting and reporting
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release
• Participates in cross-functional business process improvement activities as required
• Connects and collaborates with the account manager to gain overall customer satisfaction
• Applies GXP in all areas of responsibility
• May train, mentor or lead new colleagues on the team

Your Qualifications:

• Bachelor's degree or equivalent experience
• 4 to 5 years of experience in project management or client facing roles; experience in pharma environment preferred but not required
• 3 years experience acceptable if holding an advanced degree

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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​Apply today! http://jobs.thermofisher.com

​Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.